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Hobbiton™ Movie Set

Reservations Assistant

  • Posted 4d ago
  • On Site
  • Full Time, Part Time
Location

Matamata

Job Description

Join Our Team- Reservations Assistant
Are you ready to step into a dynamic role in the tourism industry? We’re looking for a passionate individual to join our team as a full-time Reservations Assistant. If you thrive in a fast-paced, customer-centric environment and enjoy working collaboratively with a team, this could be the perfect opportunity for you!

About the Role:
As a Reservations Assistant, you will play a key role in ensuring our guests have an unforgettable experience. From managing bookings to providing exceptional customer service, you’ll be at the heart of our operations. Strong organizational skills and the ability to manage multiple tasks are essential, as well as the ability to communicate effectively.

Key Responsibilities:
- Answering queries and managing bookings via phone and email in our reservations office.
- Issuing tickets and providing product information in our ticketing office.
- Using our booking systems accurately and efficiently.
- Opening the office in the mornings and securely closing it at the end of each day.
- Multi-tasking and communicating effectively between departments, colleagues, and customers.
- Assisting team members where necessary to ensure smooth operations.

To Succeed in This Role, You Should Have:
- Excellent communication skills and a passion for customer service.
- Strong organizational and time management abilities, with the ability to prioritize tasks effectively.
- A team-oriented mindset with the ability to collaborate and assist colleagues.
- Reliable transportation (due to the location) is a must.
- A willingness to work weekends, as the role operates on a 4-days-on, 2-days-off, 6-week rolling roster.

Perks of the Job:
- Scenic Location: Work in one of New Zealand’s most beautiful spots, surrounded by natural beauty.
- Staff Lunches: Enjoy daily staff lunches to keep you fueled for the adventure.
- Supportive Work Environment: We foster a supportive, fun, and learning-focused atmosphere.

If you’re someone who thrives in a busy environment and enjoys interacting with people, we’d love to hear from you! For a full detailed job description, contact recruitment@hobbitontours.com

How to Apply:
If this sounds like you, hit “Apply Now”. Only applications with both a CV and a cover letter will be considered.

All candidates must be eligible to work in New Zealand.

Hard Skills Required

  • Point of Sale (POS)
  • Product Knowledge

Soft Skills Required

  • Communication
  • Interpersonal Skills
  • Teamwork
  • Listening
  • Time Management

Job Schedule

  • Shift Work
  • Morning Shift
  • Day Shift
  • Afternoon Shift
  • Rotating Roster
  • Includes Weekends

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