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About the role:

The Service Desk & Infrastructure Support role is accountable for ensuring the smooth operation of the organisation’s IT systems by providing timely and effective Level 1 and Level 2 technical support. This position plays a critical role in maintaining day-to-day IT functionality, resolving user issues, supporting infrastructure health, and escalating complex problems to senior personnel or external providers. The role is essential in enabling business continuity, maintaining IT security standards, and delivering a high level of service to all users across the organisation.

Key Responsibilities:

• End-User Support & Help Desk Management
• IT Infrastructure & Systems Maintenance
• Virtual Machine (VM) & Server Management
• New Device Setup & IT Asset Management
• Escalation & Contractor Coordination
• Security & Compliance Support

Health & Safety
Our ideal candidate will have:

• Familiarity with networking fundamentals (VPNs, Wi-Fi, switches, firewalls) and virtualized environments (VMWare, Hyper-V)
• Proven experience in a Level 1 and/or Level 2 IT support role.
• Experience using ticketing systems and IT asset management tools.
• Solid technical knowledge of Microsoft 365, Windows OS, troubleshooting hardware, and common business applications.
• Experience with ERP systems (e.g., NAV), Jet Reports, or Adobe Suite in a support context (preferred)
• Familiarity with industrial or operational technologies (OT) is a plus.
• IT certifications (e.g., CompTIA A+, Microsoft Certified, ITIL) are advantageous.

About us:

Our values are at the heart of everything we do, and we want our people to display these values:

Caring, Enthusiasm, Openness, Commitment, and Agility.

We care about our people, and in addition to a competitive base salary, we provide our people with Health Insurance, Life and Income Protection Insurance, and a performance-based bonus.