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The New Zealand Automobile Association Incorporated

Sales & Service Co-ordinator

  • Posted Today
  • On Site
  • Full Time
Location

Auckland

Job Description

What You'll Be Doing | Mō te Tūranga

We are looking for a Sales and Service Coordinator to deliver exceptional customer service to AA Members and staff. In this role, you will be responsible for overseeing day-to-day administration activities, ensuring the seamless delivery of products and services, and contributing to the efficient operation of the team.

  • Responsible for all customer enquiries and contacting of individuals
  • Identify products required by the customers and order OEM or aftermarket glass to ensure that fitters have the correct glass for the job
  • Book in jobs for AANZ glaziers nationwide and allocate the necessary resources for them
  • Ensure customer feedback, including complaints, are handled professionally and appropriate action taken to address them in a timely manner


About You | Mōu

  • Experience within the wider Automotive industry will be advantageous but not essential
  • A background in customer services or administration
  • A 'can do' attitude and calm nature
  • Excellent communication, listening, and reasoning skills


What We Offer | Ngā āhuatanga kei a mātou

  • A tight knit team who enjoys what they do
  • Free AA Membership for you and your whānau
  • NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
  • A day off for your birthday


Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure!

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.

Hard Skills Required

  • Administration
  • Product Knowledge (OEM/Aftermarket)
  • Time Management
  • Technology Proficiency
  • Attention to Detail

Soft Skills Required

  • Customer Service Orientation
  • Communication
  • Problem-Solving
  • Time Management
  • Team Collaboration

Benefits and Perks

  • 🏎
    Competitive Salary
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 📣
    Referral Bonuses
  • 💚
    Counselling Services
  • 🎉
    Employee Discounts and Rewards
  • 🖥
    Computer Assistance
  • 🎂
    Birthdays Off

Job Schedule

  • Monday to Friday

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