Mō te tūranga | About the Role
As a member of this cross-functional team you will provide expertise for embedding and maturing the processes required to support our newly established CMDB, identifying, classifying, tracking, and monitoring the operational details of Configuration Items and Services in our IT environment.
- Record and maintain CI information and relationships for all in-scope CIs contained within the CMDB, ensuring data is current and accurate.
- Work with Squads to ensure new/updated Services and Cis are accurately reflected in the CMDB.
- Act as an Ambassador for Configuration Management, working with Squads to mature and embed Configuration Management concepts, policies, and procedures.
- Work with the Service Owner to continually mature, refine and embed our processes as our implementation progresses.
Nā tāu rourou | What will you bring?
- 2-3 years’ experience in a Service Management role (i.e. Technical Change Management, Problem Management, Service Desk Analyst), or in an Engineering role that interacted with Service Management processes.
- Experience working in a complex enterprise environment.
- Excellent attention to detail.
- Technical documentation skills.
- Good understanding of the Agile way of working.
- Experience with ServiceNow would be beneficial.
Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
14 February 2025
