Ko tō tūranga – your role
Join our One NZ Retail Team as a Floor Lead! At One NZ, we're all about people serving people and connecting communities. As a Floor Lead in our Retail Store, you'll be the go-to person, stepping up to inspire and guide our Customer Champions, and ensuring every customer is feeling satisfied with their One NZ experience. You'll be the driving force behind our sales, helping recruit new team members, and nurturing the growth and development of the team. Plus, you'll keep the store running smoothly, all while contributing to our purpose of creating a better-connected Aotearoa.
If you're passionate about making a difference and love working in a dynamic, fun and fast paced environment, we want you on our team!
This role is based in our Auckland - Lynnmall store, which operates Monday to Sunday, so flexibility to work late nights, weekends, and public holidays is a must.
Ko tō mahi – what you’ll do
- Lead and Inspire: Support the Retail Lead in guiding a team of passionate Customer Champions.
- Collaborate and Plan: Work closely with the Retail Lead, Area Lead, Market Lead, HRBP, and People & Planning to meet employee resource needs, including creating effective rosters.
- Customer Delight: Ensure every customer leaves thrilled with their One New Zealand Retail experience, with their needs and expectations not just met, but exceeded.
- Drive Sales: Achieve and surpass sales targets with enthusiasm and determination.
- Recruit and Grow: Partner with the Retail Lead and Talent Acquisition team to bring in new team members and foster their growth.
- Develop Talent: Ensure the continuous growth and development of your team alongside the Retail Lead and Enablement team.
- Operational Excellence: Work with the Retail Lead to maintain smooth and efficient store operations.
Na tōu rourou - what you’ll bring
- Preferred Background: Experience in Retail or Telecommunications.
- Sales Savvy: Proven track record of working to sales targets.
- Customer Service Pro: Strong background in delivering exceptional customer service.
- Leadership Experience: At least 6-12 months of experience in coaching, mentoring, or managing others.
- Aspiring Leader: A genuine desire to grow into a people leadership role.
- Flexible Schedule: Comfortable working rotational shifts, including evenings and weekends.
- Tech Enthusiast: Motivated to stay current with technology and pursue informal learning (on the job, via colleagues) to deepen your industry knowledge.
Nā mātou te rourou – what you’ll get
- Earn a competitive sales commission on top of your base salary.
- Comprehensive training, coaching and mentoring.
- A fully subsidised Southern Cross health insurance cover for you and your family.
- Market leading cell-phone with unlimited data plan, for business or personal use.
- Lifestyle leave where you can purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
Ko mātou tēnei – our organisation
At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.
Please note our recruitment process:
We're excited to welcome new talent to our team. Due to the nature and urgency of this role, we're prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.
As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you're comfortable with this process.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.
