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Fletcher Steel

Customer Service Representative

  • Posted 3d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Fletcher Steel is New Zealand’s leading importer, distributor and processor of steel representing Fletcher Building’s Easysteel, Fletcher Reinforcing, Fletcher Wire Products, Dimond Roofing, and Pacific Coilcoaters and CSP Pacific brands. We are the strength at the heart of New Zealand’s buildings and infrastructure. Our people use their experience, skills and individuality to do amazing work. Our customers are the heart of what we do, and we are looking for an enthusiastic and self-motivated individual to join our Auckland team based in Penrose.

As our successful Customer Service Representative, you will be joining our small and talented team and your day to day will involve regular telephone and face to face interaction with both existing and potential customers, proactively responding to inbound calls with high level of professionalism and offering solution-based support. Also, providing customers with quotes, processing orders, and providing support to our Sales Reps. This position plays a pivotal part in our organisation and as such you will need to;

  • Demonstrate excellent communication skills and thrive in providing a customer service experience that is second to none
  • Assist the BDM who is on the road, with outbound calls and following up leads
  • Price jobs and discuss issues with customers, whilst effectively building relationships
  • Execute administration tasks as required in a tidy and accurate manner
  • Have the ability to pick up and understand technical information, as you will be dealing with a wide range of questions relating to varied product offers
  • Have excellent attention to detail and prioritising skills


To succeed in this role you will be:

  • Experience in Steel beneficial, otherwise, experience in a commercial/manufacturing environment
  • Customer-focused and confident influencing and building relationships at all levels
  • Computer savvy with good time management skills
  • Be a team player, bubbly, have a positive outlook and ready to grow a career
  • The ability to think on your feet and work well under pressure
  • Confidence in your ability and show initiative


In return, you’ll be joining a well-respected business offering a range of benefits and real opportunities for career advancement that come with being part of the Fletcher Group. You will also receive a competitive salary, education support for yourself and your family, access to a range of discounts and a leading maternity scheme. If this sounds like you, we would like to hear from you!

Hard Skills Required

  • Customer Service
  • ERP Systems
  • Product Knowledge
  • Time Management
  • Technical Information Understanding

Soft Skills Required

  • Communication
  • Relationship Building
  • Attention to Detail
  • Problem-Solving
  • Prioritization

Benefits and Perks

  • 🩺
    Health Insurance
  • 💻
    Company Supplied Technology
  • 💯
    Employee Mentoring Program
  • 🧕
    Inclusive Workspace
  • 🛂
    Visa Sponsorship
  • 💼
    Life Insurance
  • 📈
    Professional Development
  • 🎉
    Employee Discounts and Rewards
  • 🏆
    Performance Bonus
  • 🤱
    Extended Parental Leave
  • 🚘
    Travel Reimbursement
  • ⛑
    Uniform Provided
  • 🎖
    Long Service Rewards
  • 🏘
    Work from Home
  • 💚
    Counselling Services
  • 🏎
    Competitive Salary
  • 🧠
    Mental Health Workshops
  • ⚧
    Gender Transition Support
  • ☕
    Work Café
  • ⚖
    Work-Life Balance Support
  • ⏰
    Flexible Work
  • 🅿
    Free Parking
  • 🌿
    Wellness Program
  • 🚚
    Relocation Support
  • 💪
    Physical Health Workshops
  • 💹
    Employee Stock Purchase Plan
  • 🏥
    Subsidised Health Insurance
  • 📣
    Referral Bonuses

Job Schedule

  • Monday to Friday
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