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Millennium Hotels and Resorts New Zealand

Night Manager

  • Posted 4d ago
  • On Site
  • Full Time
Location

Auckland

Salary

$29 .89/hr

Job Description

  • Complimentary staff meals on duty!
  • Really great discounts on hotel rates nationwide!
  • Spin the wheel and win a prize on your birthday!


Grand Millennium Auckland hotel is on the search for our next superstar Night Manager who will assist the daytime team in ensuring that the Front Desk operates fluidly and proficiently. Assist guests with late-night enquiries, reservations, and housekeeping needs - uphold our commitment to excellence!

You pride yourself on your ability to communicate at all levels and maintain your cool head whilst solving problems under pressure.

We are Grand Millennium Auckland, and alongside Copthorne and Kingsgate Hotels, we are proud to be one of New Zealand's largest hotel operators and part of a rapidly expanding international network.

The detail:

  • Oversee all hotel operations during the night shift, and assume overall responsibility for the hotel, ensuring smooth front desk, reservations, and guest service functions.
  • Ensure the night audit procedures are completed in a timely and accurate manner.
  • Perform the role of Hotel Duty Manager for liquor licensing purposes.
  • Provide Outstanding Service Experiences for all external and internal customers to ensure 'Everyone Recommends Us' by providing professional and friendly customer service at all times, including upselling and promoting our products and services.
  • Ensure guest safety and security, performing routine property checks and responding to incidents.
  • Check guests in and out efficiently and professionally, as well as accurately perform the role of cashier.
  • Monitor compliance with hotel policies, including liquor licensing, occupational health and safety, and security procedures.
  • Deliver outstanding customer service, resolving guest issues promptly and ensuring a welcoming environment.
  • Support revenue generation by promoting hotel services, recommending local tours, and upselling food and beverage offers.


Minimum requirements:

  • At least three years' experience in a Front Office position or an NZ Registered Diploma
  • Experience completing the Night Audit process with working knowledge of Opera
  • Current and valid GM, First Aid, and LCQ certificate
  • Full clean driver's license
  • Experience in the hospitality industry


Is your schedule adaptable? Whilst this is a full-time role offering a minimum of 40 hours per week at a wage rate of $29.89 per hour, it is important you have the flexibility to work evenings during weekdays, weekends, and public holidays.

If you are looking to join a supportive team, apply now!

Optional: Please include a Video Cover Letter with your application

708439

Hard Skills Required

  • Night Audit
  • Front Desk Management
  • Reservations Systems
  • Liquor Licensing
  • Cashiering

Soft Skills Required

  • Customer Service
  • Problem-Solving
  • Time Management
  • Communication
  • Attention to Detail

Benefits and Perks

  • ❤
    Care and Appreciation
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • ⛑
    Uniform Provided
  • 🍲
    Meals Provided

Additional Compensations

  • Bonus

Job Schedule

  • Includes Weekends
  • Public Holidays
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Discover Opportunities in New Zealand's Hospitality and Tourism Industry

The Hospitality and Tourism sector in New Zealand is brimming with opportunities, from managing luxurious hotels and serving gourmet dishes in top-notch restaurants to guiding adventurous tours and orchestrating unforgettable events. This vibrant industry is at the heart of Kiwi culture, making it an exciting field to work in.

Essential Skills for Hospitality and Tourism

To thrive in this industry, you'll need a mix of skills. Mastering customer service, honing your communication and teamwork, and gaining knowledge of New Zealand’s stunning attractions and rich cultural heritage are important. Plus, a bit of versatility goes a long way—you might find yourself cooking, cleaning, and yes, even perfecting the art of making a delicious flat white!

A Unique Workplace Culture

In Hospitality and Tourism, you'll find a welcoming and inclusive workplace where diversity is celebrated. Teams work closely to create memorable guest experiences, fostering a culture of service excellence. The work environment is as diverse as the industry itself, ranging from bustling hotel lobbies and vibrant restaurants to serene tour destinations. Whether you're working full-time, part-time, or in shifts, there’s a role to fit every schedule.

Competitive Pay and Benefits

The pay in this industry varies based on experience, location, and the type of establishment. Entry-level roles offer a moderate wage, but there’s plenty of room for growth. As you gain experience and specialise, your earning potential increases. Plus, tips, bonuses, and performance incentives can boost your income.

Balancing Work and Life

While the Hospitality and Tourism industry can involve irregular hours and peak seasons, many employers prioritise employee well-being with flexible schedules and paid time off. Career advancement opportunities and continuous skill development contribute to a fulfilling career, helping you maintain a healthy work-life balance.

Join the Excitement!

If you’re ready to dive into an industry that’s as dynamic as New Zealand itself, explore the world of Hospitality and Tourism. With endless opportunities and a chance to make every day an adventure.