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Millennium Hotels and Resorts New Zealand

Duty Manager

  • Posted 3w ago
  • On Site
  • Full Time
Location

Queenstown

Salary

$28  -  $31 /hr

Job Description

  • Help drive a culture of genuine connections and unforgettable stays
  • Full time with immediate start
  • Be the go-to leader on shift—owning guest experience and team coordination


You're a Front Desk Manager. Or a Guest Services Expert. Whatever your title, customer service your passion. Your standards are high and your attention to detail is spot on - it's these things that have carried you through your career so far. You're also a hard worker, but we don't need to say that - it comes with the territory!

Sculpt Your Legacy! At Copthorne Hotel and Resort Queenstown Lakefront, our purpose To Be Your Best Time and Place drives us to craft unforgettable moments on the shores of Lake Wakatipu.

With stunning mountain views and proximity to ski areas, our garden-inspired resort is the ideal backdrop for exceptional service.

We are dedicated to creating memorable experiences through genuine connections, vibrant energy, and a relentless drive to exceed expectations, all while caring deeply for our guests and each other.

If sustainability and stellar guest experiences drive you, join our award-winning team and make every interaction count.

What we offer:

  • Career development and training opportunities
  • Discounted hotel rates nationwide
  • Meals on duty
  • Uniform


About the role:
This is a key role assisting the team to ensure the smooth and efficient day to day operations of the Front Desk, assisting guests with enquiries, reservations, housekeeping requests and ensuring our high customer service standards are maintained.

You pride yourself on your ability to communicate at all levels and maintain your cool head whilst solving problems under pressure. You are looking for a role where guest comfort and safety is paramount and you are respected for your high standards.
You have at least a year of hotel front office experience, ideally in 4+ star environments and previous management/supervisory experience will be an advantage. You will need your LCQ, GM and First Aid Certificates or the ability to obtain.

This is a full time role 40 hours per week and you must be available for weekend and evening shifts. We will look after you with regular shifts, a friendly team and the prestige of being part of one of NZ's leading hotel brands. $28-31ph.

If you're ready for the next step in your career in a relaxed and sophisticated environment, apply now. Must have valid working rights for NZ and want to commit to the role and company long term. We can not accept AEWV holders at his stage for this role.

Optional: Please include a Video Cover Letter with your application

721506

Desired Soft Skills

  • Front Desk Operations
  • Reservations Management
  • Customer Service
  • Problem-Solving Under Pressure
  • First Aid & LCQ Certification
  • Communication
  • Leadership
  • Attention to Detail
  • Adaptability
  • Team Coordination

Benefits and Perks

  • ❤
    Care and Appreciation
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • ⛑
    Uniform Provided
  • 🍲
    Meals Provided

Job Schedule

  • Includes Weekends
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Discover Opportunities in New Zealand's Hospitality and Tourism Industry

The Hospitality and Tourism sector in New Zealand is brimming with opportunities, from managing luxurious hotels and serving gourmet dishes in top-notch restaurants to guiding adventurous tours and orchestrating unforgettable events. This vibrant industry is at the heart of Kiwi culture, making it an exciting field to work in.

Essential Skills for Hospitality and Tourism

To thrive in this industry, you'll need a mix of skills. Mastering customer service, honing your communication and teamwork, and gaining knowledge of New Zealand’s stunning attractions and rich cultural heritage are important. Plus, a bit of versatility goes a long way—you might find yourself cooking, cleaning, and yes, even perfecting the art of making a delicious flat white!

A Unique Workplace Culture

In Hospitality and Tourism, you'll find a welcoming and inclusive workplace where diversity is celebrated. Teams work closely to create memorable guest experiences, fostering a culture of service excellence. The work environment is as diverse as the industry itself, ranging from bustling hotel lobbies and vibrant restaurants to serene tour destinations. Whether you're working full-time, part-time, or in shifts, there’s a role to fit every schedule.

Competitive Pay and Benefits

The pay in this industry varies based on experience, location, and the type of establishment. Entry-level roles offer a moderate wage, but there’s plenty of room for growth. As you gain experience and specialise, your earning potential increases. Plus, tips, bonuses, and performance incentives can boost your income.

Balancing Work and Life

While the Hospitality and Tourism industry can involve irregular hours and peak seasons, many employers prioritise employee well-being with flexible schedules and paid time off. Career advancement opportunities and continuous skill development contribute to a fulfilling career, helping you maintain a healthy work-life balance.

Join the Excitement!

If you’re ready to dive into an industry that’s as dynamic as New Zealand itself, explore the world of Hospitality and Tourism. With endless opportunities and a chance to make every day an adventure.