Advanced Support Worker Jobs in New Zealand

Job reference - 40096

• Competitive salary on offer with a well established franchise dealership
• Opportunity to further upskill through franchise training and career development opportunities
• A great opportunity to be part of a reputable and growing dealership group

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About the client and location
An amazing opportunity has presented itself with a leading automotive franchise dealership committed to delivering top-tier customer service and maintaining high standards in vehicle maintenance and repairs.

We are currently seeking a detail-oriented Service Advisor / Warranty Clerk to join this aftersales team and ensure the smooth processing of warranty claims and exceptional customer service.


The role
As a Service Advisor, you will be the vital link between customers and the service team, ensuring a seamless and positive experience. You will be responsible for providing expert advice, coordinating vehicle servicing, and delivering outstanding customer service.

Duties and accountabilities:

• Greet customers and assess their service needs
• Provide accurate information on vehicle maintenance and repair services
• Schedule service appointments and manage customer expectations
• Liaise with technicians to ensure timely and efficient service completion
• Communicate service progress and costs to customers
• Upsell additional services and maintenance when appropriate
• Maintain detailed service records and ensure accurate invoicing
• Handle customer inquiries and resolve concerns promptly and professionally
• Accurately process warranty claims in line with manufacturer guidelines
• Verify warranty coverage and liaise with technicians to gather necessary documentation
• Submit, track, and follow up on claims to ensure timely reimbursement
• Maintain detailed records of all warranty transactions
• Communicate with manufacturers, suppliers, and customers regarding warranty matters

The skills and experience sought

• Previous experience as a Service Advisor / Warranty Clerk or in a similar, customer-facing role in the automotive industry
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, customer-oriented environment
• A current, clean driver's license
• Solid knowledge of manufacturer warranty processes and policies
• Excellent attention to detail and organisational skills
• Proficiency in dealership management software (e.g., Kerridge, CDK, Pinnacle, or similar)
• Strong communication skills and ability to work in a fast-paced environment

What's on offer

• Competitive salary with performance-based incentives
• Ongoing training and career development opportunities within the wider group
• Become part of a friendly, supportive and professional team
• Job stability with a trusted and reputable franchise dealership

How to apply
Applications from those wanting to relocate from elsewhere within NZ are welcome. If you are based offshore and wanting to move to New Zealand and meet the requirements - please APPLY NOW. We are able to assist you with your visa requirements making the process seamless.

If reading online, click the APPLY NOW section and submit your application online. For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion. Phone during NZ business hours: The international landline is +64 9 271 3200.

You can also visit the job board on our website to view further vacancies https://www.automotiveemployment.co.nz/jobs

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