Admin Or Customer Services Officer, New Zealand

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Kings Recruitment

Collections Officer

  • Posted 1w ago
  • On Site
  • Full Time
Location

Auckland

Salary

$75  -  $85 k/yr

Job Description

  • Help Australians on their journey toward financial freedom.
  • Career progression on offer for a motivated and switched-on professional
  • Enjoy a fun, energetic & success-driven environment based in Eight Mile Plains


We're looking for energetic, motivated individuals who thrive in a fast-paced, people-focused environment

The Company:
Our client is a professional, socially responsible debt collection company, founded on the principles of fairness, trust and respect. Their mission is simple, yet powerful – to help Australians get out of debt!

There are many reasons that people fall into debt and being able to receive the support to gain financial freedom, can be life changing. Our client helps people on this journey. Their compassionate, practical approach empowers customers to regain control of their financial future.

Due to continued business expansion, they are seeking two switched-on phone-based Collections Officers to join their Eight Mile Plains based internal collections team. This is a phone-based role, where you will be connecting with customers to talk to them about their unpaid debts and to work out a repayment plan that they can afford, that will eventually clear their debt.

The Role in more detail:

  • Handling inbound calls and making proactive outbound calls to customers to negotiate payment arrangements and settlements.
  • Using skip-tracing tools to locate customers when needed.
  • Building customer rapport and handling sometimes challenging customer conversations, with empathy and respect
  • Completing accurate file notes for all customer interactions.
  • Managing any disputes or escalations with a resolution-focused approach
  • Monitoring active payment arrangements, identifying potential risks of default, and taking appropriate follow-up actions
  • Identifying accounts for escalation or legal action when appropriate
  • Contributing ideas for improving collection strategies
  • Striving to hit and exceed KPIs and targets.
  • Hours: Monday to Friday, 7:30am – 4:30pm, based in the Eight Mile Plains office.


You will bring:

  • Previous phone-based work experience, e.g, Telesales, Outbound Customer Service or Collections experience would be ideal.
  • Upbeat, with confident communication skills. Able to engage with all walks of life.
  • Strong active listening skills.
  • Good negotiations skills. Assertive, yet empathetic.
  • Positivity! You will keep on smiling, even when there is a challenging customer conversation.
  • Fast and accurate administration skills.
  • Motivation. Passionate about your own success – KPI driven and goal orientated.


The Rewards:

  • Competitive salary plus performance-based bonuses
  • Avoid peak hour and crazy parking fees!!
  • Opportunities for overtime if you want to boost your earnings even further.
  • Close to Express Bus service and parking
  • Ongoing training and genuine career progression opportunities
  • A vibrant, supportive team culture that celebrates success


The team is upbeat and energetic. They have a laugh; they work hard and play hard ….and have a whole heap of fun each day. They are proud of the work that they do and of the company that they work for.

This is your opportunity to join a reputable and expanding organisation, where your skills will be recognised, developed, and celebrated. If you’re ready to take the next step in your Collections career and want to make a meaningful impact, then Apply Now!

To Apply: Please send your CV and cover letter through to lisa@kingsrecruitment.co.nz
Please note that only those shortlisted will be contacted and this will happen within 5 days of your application.

Desired Soft Skills

  • Attention to Details
  • Assertive
  • Communication
  • Adaptability
  • Strategic Thinking
  • Phone-Based Work Experience

Benefits and Perks

  • ⛽
    Vehicle/Fuel Card

Job Schedule

  • Monday to Friday
  • Shift Work
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