Admin Or Customer Services Officer Jobs in New Zealand

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Deal Desk Manager plays a vital role in helping R365 continue to scale the business. The Manager will streamline quote-to-cash processes in collaboration across departments and lead a team of Deal Desk professionals to ensure we are constructing the best deals within parameters of SaaS accounting principles and internal booking guidelines.

How you'll add value:

• Build, lead, and develop the Deal Desk team, processes, and governance as a partner with Sales and other stakeholders.
• Review and optimize quote-to-cash processes and governance and continuously evolve it.
• Advise the Head of Deal Strategy and Operations on all deal-related activities, including alternative contract options and value propositioning to help close deals.
• Document and own the quote management and ensuring compliance with published sales and business approval policies, as well as legal and revenue recognition policies.
• Ensure clarification and enforcement of trading guidelines and business processes along with the enablement team.
• Develop and drive initiatives to improve productivity, streamline company deal policies, and simplify processes.
• Be the point of escalation for complex quotes and deals.
• Work with the Sales Enablement Team on relevant training to new and existing Sales team members on processes and best practices that lead to successful deal closures.
• Collaborate with Accounting on billing issues resolution.
• Identify, plan, and execute on opportunities for automations and improvements.
• Project manage or assist with projects as needed.
• Other duties as assigned.

What you'll need to be successful in this role:

• Minimum 3 - 4 years Deal Desk or Sales Operations experience in B2B SaaS sales.
• Proven success building, leading, and managing a SaaS/B2B Deal Desk or Sales Operations team.
• Excellent understanding of end of month and end of quarter closing procedures, software revenue recognition, and order process principles.
• Excellent understanding of Salesforce and CPQ.
• Understanding of ERP software and interaction with Salesforce.
• Strong experience in contracting and negotiations.
• Track record for keeping up with deliverables and deadlines.
• Clear business acumen to drive revenue.
• Ability to multitask and prioritize at times of high-volume during end of month and quarter.
• Strong interpersonal, leadership, and communication skills with the ability to relate deal desk solutions to business terminology and goals effectively and concisely to executives, team members and others.
• Ability to understand and adapt to continuously changing environment with complex challenges.

PREFERRED QUALIFICATIONS

• Excellent understanding of revenue recognition principles.
• Experience working in both startups and public companies with high growth.
• Experience in Direct and Channel sales models.
• Knowledge of Sage Intacct and mapping the data to Salesforce.
• Understanding of usage billing.
• Salesforce Admin Certification.

R365 Team Member Benefits & Compensation

• This position has a salary range of $125,000 - $145,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives