About Us:
At Future Hospitality Group, we are committed to pushing the boundaries of hospitality. Our diverse portfolio of venues delivers outstanding food, beverage, and experiences, underpinned by a strong culture of communication, collaboration, and consistency. We are proud to offer growth opportunities within a dynamic environment where our people are at the heart of everything we do.

Position Overview:
We are currently hiring for 6 Duty Manager positions across our portfolio in Queenstown CBD. As a Duty Manager, you will play a vital role in supervising daily operations, ensuring smooth service delivery, and supporting the leadership team. You will be responsible for planning and overseeing key aspects of venue operations, driving exceptional guest experiences, and maintaining compliance with company policies and legal requirements. This is a Permanent, full-time role, with a minimum of 30 hours per week.

Location:
Queenstown, New Zealand

Key Responsibilities:

Supervise and support the team to deliver outstanding service and maintain high operational standards.

Oversee daily operations, ensuring smooth workflow, efficient resource allocation, and problem-solving as needed.

Plan and coordinate shifts, including staff deployment and operational requirements.

Ensure compliance with health and safety regulations, licensing laws, and company policies.

Handle customer feedback effectively, resolving issues promptly to enhance guest satisfaction.

Oversee stock control, ordering, and inventory management to maintain operational efficiency.

Support training and development initiatives, fostering a positive and engaged team culture.

Lead by example, upholding Future Hospitality Group’s values in every interaction.

Key Skills and Attributes:

Strong leadership and supervisory skills with the ability to motivate and support diverse teams.

Excellent planning and organisational abilities to manage multiple priorities effectively.

Strong problem-solving and decision-making skills in a fast-paced environment.

Commitment to compliance with health, safety, and operational standards.

Outstanding communication and interpersonal skills.

A proactive and hands-on approach with a focus on continuous improvement.

Requirements:

2 years previous experience in a hospitality role.

Supervisory or Management experience preferred but not essential.

A valid Duty Manager Certificate or the ability to obtain one with a valid LCQ.

Flexibility to work varied shifts, including evenings, weekends, and public holidays.

A genuine passion for hospitality and delivering exceptional guest experiences.

Remuneration:

The pay rate for this role ranges from $27 to $29.66 per hour, depending on experience and qualifications.

Application Process:
To apply, please submit your CV and a cover letter advising why yu think you may be a goodfit for the role . Applications close on 19/02/2025

Why Join Us?
At Future Hospitality Group, we value growth, learning, and collaboration. We offer development opportunities, a supportive team environment, and the chance to be part of an innovative company that values its people.

Be part of a team that is shaping the Future of hospitality.

Compliance:
This role complies with all New Zealand employment law requirements, including the provision of minimum employment rights.

Duty Manager

Future Hospitality Group

$27 - $29 .66/hr

Duty Manager

$27 - $29 .66/hr

Future Hospitality Group

Queenstown

Future Hospitality Group

Duty Manager

Location

Salary

$27 - $29 .66/hr

Job Description

Hard Skills Required

Soft Skills Required

Benefits and Perks

Additional Compensations

Job Schedule

Company Video