The Systems Engineer will be responsible for maintaining, troubleshooting, and optimising the IT systems across our care homes and support office. You will play a key role in ensuring all hardware, software, and network systems run efficiently and securely. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to supporting our healthcare environment.

Location: Radius Care Support Office, Level 4/56 Parnell Road, Parnell, Auckland 1052

Hours of work: 40 hours per week, Monday to Friday

Some duties include but not limited to:

• Systems Maintenance & Support: Provide day-to-day support and maintenance for servers, workstations, networking equipment, and other IT infrastructure
• Troubleshooting & Issue Resolution: Diagnose and resolve technical issues, including hardware, software, and network problems, to minimize downtime and maintain operational efficiency.
• System Upgrades & Installations: Plan and execute system upgrades, software patches, and hardware installations to ensure all systems remain current and secure.
• Network Management: Monitor and maintain secure, reliable network connections between care homes, ensuring robust communication and data transfer capabilities.
• User Support & Training: Provide IT support to staff at care homes, including troubleshooting, training, and guidance on software, hardware, and IT systems.
• Collaboration & Reporting: Work closely with the IT team and other departments to implement technology solutions, troubleshoot complex issues, and improve systems efficiency. Provide regular status updates and reports to management.

To be successful in this role you will need:

• Proven experience as a Systems Engineer, IT Support Engineer, or similar technical role.
• Strong knowledge of IT infrastructure, including servers, workstations, networks, and cloud services.
• Familiarity with Active Directory, Windows Server, and Microsoft 365.
• Experience with network management, including VPNs, routers, firewalls, and switches.
• Understanding of IT security practices and compliance standards, particularly in a healthcare or regulated environment.
• Proficiency in troubleshooting hardware and software issues, with a problem-solving mindset.
• Excellent communication skills, with the ability to explain technical issues to non-technical staff.
• Ability to work independently and as part of a team, with a proactive approach to tasks and responsibilities.
• A valid driver’s license and willingness to travel to care homes as needed.
• Legal entitlement to work in NZ long-term

Benefits

We are a supportive team and the successful candidate will receive access to a staff benefits app with discounts to a number of retailers across the country, access to an employee assistance programme and a fantastic office based in Parnell Auckland, with amazing views and good coffee (including free coffees from the café downstairs on Mondays!)

If you're passionate about IT systems, thrive in a dynamic environment, and are eager to make a meaningful difference in healthcare, we'd love to hear from you.

Exceptional People Exceptional Care: Radius Care is a New Zealand owned and operated company; we specialise in health and aged care for the elderly and disabled. Currently we have 23 locations nationwide, employing over 1600 staff and providing professional aged care for more than 1700 residents. We are one of the leading health care providers in New Zealand.

Radius Care supports equality and diversity in our workforce. We are committed to providing equal employment opportunities, development of your career pathway, and a safe and healthy work environment. We welcome all applicants, regardless of gender, ethnicity, marital status, age, disability, sexual orientation, and religious beliefs; we value the experience that you will bring to our organisation.

E kaha tautoko ana a Radius care I te ōritetanga, me te kanorau ā ō atou nei kaimahi. E pirihonga ana mātou ki te whakaroto I ngā whiwhinga mahi whakaōrite, me te whakawhanake I tō umanga ngaio. Āno hoki , kia haumaru , kia hauora hoki tō atou whaitua mahi. Tēnei te mihi maioha ki a kōutou , ngā kaitono kātoa. Āhakoa nō hea koe , āhakoa te pakeke , tō ira tangata rānei. E whai tīkanga ana tō atou nei rōpu whakahaere, I ngā wheako whaiaro maha kei a kōutou kātoa.