Change Manager, Auckland
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ONE NZ

Change Manager

  • Posted 2d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Ko mātou tēnei – our organisation
At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.

We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.


Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role
One NZ is on an ambitious path to become the most AI-enabled telco on the planet. To achieve this, we are embedding advanced AI technologies throughout our organisation to elevate service delivery and enhance the customer experience. This role offers a unique chance to be part of this journey.

Reporting to the AI Transformation Programme Director within Data and AI function, the Change Manager will spearhead and execute our AI Transformation change program by developing and implementing the change management strategy and ensuring its successful integration, while actively engaging the broader business to embrace this transformation and be a part of this exciting journey.


Note: This is a 12–18-month contract opportunity.

Ko tō mahi – what you’ll do

  • Lead the planning, execution, and delivery of the AI transformation change program
  • Develop and deliver comprehensive communication plans to engage and inform all stakeholders, ensuring alignment and buy-in across the business.
  • Work closely with the SLG and project leads to ensure cohesive and collaborative delivery of divisional programs.
  • Collaborate with cross-functional squads, providing change management expertise to support project leads in delivering their respective division programs.
  • Conduct impact assessments to understand the effects of the transformation on various business units and develop strategies to mitigate risks.
  • Establish and monitor key performance indicators (KPIs) to measure the success of the change initiatives and make data-driven adjustments as needed.


Na tōu rourou - what you’ll bring

  • Demonstrated experience in leading and delivering large-scale change programs within a large corporate environment.
  • Exceptional communication and interpersonal skills, with the ability to articulate complex concepts clearly and persuasively.
  • Strong knowledge of change management principles, methodologies, and tools.
  • leadership capabilities with a track record of influencing and engaging senior stakeholders.
  • Ability to work effectively in a squad-based model, fostering collaboration and teamwork.
  • Ability to think strategically and translate vision into actionable plans.
  • Comfortable working in a fast-paced, dynamic environment with a high degree of ambiguity.


Nā mātou te rourou – what you’ll get

  • One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.



At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.


Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.

Hard Skills Required

  • Service Management
  • Incident Resolution
  • Vendor Relations
  • Process Improvement
  • Governance Leadership

Soft Skills Required

  • Communication
  • Relationship Building
  • Problem-Solving
  • Resilience
  • Stakeholder Management

Benefits and Perks

  • ☮
    Lifestyle Leave
  • 🤱
    Extended Parental Leave
    Primary carers get 22 weeks of salary top-ups plus 26 days of paid leave upon return, with secondary carers receiving a matching 26 days allowance.
  • 🧕
    Inclusive Workspace
  • 🩺
    Health Insurance
    Enjoy fully subsidised Southern Cross health insurance for you and your immediate whanau, life and terminal illness cover, and free flu shots.
  • ⚖
    Work-Life Balance Support
  • 💼
    Life Insurance
  • 💚
    Counselling Services
  • 🏥
    Subsidised Health Insurance
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 📣
    Referral Bonuses
  • 🚚
    Relocation Support
  • 💻
    Company Supplied Technology
    Get the latest smartphones with a market-leading plan and laptop sim card, so you can stay connected and productive anywhere.
  • 🖥
    Computer Assistance
  • 📱
    Discounted Phone or Internet Plans
  • ⏰
    Flexible Work
    Flexible working & work from anywhere (most roles): Work from home, flex your hours, and even work up to 20 days offshore in certain countries around the world for the perfect work-life balance.
  • Gender Transition Suport
  • Work Cafe

Job Schedule

  • Shift Work
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