Company Description
Waipapa Taumata Rau | The University of Auckland

The University of Auckland creates globally transformative impacts through our distinctive strengths in world leading research, scholarship, teaching and collaborative partnerships, inspired by our unique position in Aotearoa New Zealand and the Asia-Pacific.

Campus Life is a Service Division that supports an engaging and inclusive campus experience for students at The University of Auckland. We offer a range of wellbeing services (accommodation, health, counselling) that help students overcome personal barriers to success. We also offer a growing range of student engagement services that help students develop a sense of belonging, build friendships and engage in co-curricular activities that complement their academic development.

Job Description
Te Whiwhinga mahi | The opportunity

We have an exciting opportunity for a Member Services Coordinator to join our team at Hiwa, the University’s new state-of-the-art Sport and Recreation Centre.

This role is customer-focussed and all about engagement. You will lead initiatives to grow and retain our membership base, facilitate outstanding customer experiences, and build strong connections across the University and wider community.

You will play a pivotal role in promoting Hiwa, representing us at large-scale events such as Manawa Mai (University Open Day), and leading networking and engagement activities. With a strong sales and marketing focus, you will create membership promotions, develop strategic partnerships, and confidently present to large audiences to enhance the Hiwa and Sport and Recreation brand.

This is a fulltime (37.5 hours per week), permanent position.
The remuneration range for this role is $62,400 - $77,800, depending on skills and experience.

For more detailed information, please refer to the Position Description.

Mō tō mātou rōpū | About the team

Hiwa is more than just a gym - it’s a lively hub for student life and wellbeing. We are a fun and outgoing team, passionate about providing a welcoming environment where members feel supported, engaged, and inspired to be active. We work together to deliver exceptional service at every touchpoint, stepping in to support one another and contribute to the team’s overall success.

He kōrero mōu | About you

We are looking for a self-starter with a strategic mindset, strong sales skills, and the confidence to engage with a wide range of people. You’ll be proactive, highly organised, and comfortable presenting to large groups.

Our ideal candidate will have:

• A qualification in fitness, sport, marketing, or management, or equivalent experience
• Current First Aid Certification
• Experience in a recreation or fitness facility, including customer service, member engagement, and event promotion
• Strong organisational and multitasking skills, with the ability to meet deadlines
• Excellent written and verbal communication skills, with a team-focused mindset
• Knowledge of recreation facility operations and experience managing a customer service portfolio (preferred)

Ngā āhuatanga kei a mātou | What we offer

The University is committed to providing an excellent working environment through:

• Flexible employment practices
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave
• As part of this role, you’ll enjoy a free all-access membership to Hiwa!

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and several other discounts on internal and external services.

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of Sunday 16 March 2025 to be considered. We may close this advert early if we have a large number of applications. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Samantha Nicolson, via samantha.nicolson@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

Additional Information
Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz