Why work with Assurant?

When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

So, connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.

Some of the benefits we offer to our team members are:

• Development programs and study grants and support for higher education
• Cultural day off to celebrate what’s important to you
• International and Local mentoring programs
• Diversity panels and employee resource groups
• Hybrid work model - 3 days onsite, 2 days remote in new modern offices
• 2 Mental Health recharge days per year
• Annual health & wellbeing allowance to contribute to your overall wellbeing
• Volunteering opportunities to give back to a cause that is important to you

What’s the role about?

Reporting to the Motor Claims Manager, this role is responsible for working with At Fault 3rd parties to agree liability, negotiate settlement in full or through repayment plans. We are seeking an individual who is self-motivated, experienced in New Zealand Case Law and dealing with Motor Vehicle claims.

You will be based in our stunning new central Auckland offices, where you will join a team that is passionate about providing the best experience. This role has flexibility to work from home up to two days per week.

Some of the key responsibilities:

• Working with At Fault 3rd parties to agree liability, negotiate settlement in full or through repayment plans.
• Liaising between 3rd Party Insurers, Brokers and Lawyers
• Preparing cases and representing the company at Disputes Tribunal Hearings
• Negotiating and confirming repayment of debt in a professional and service-oriented manner
• Receive and investigate customer complaints, and escalate as required

About you:

• Minimum two years experience in insurance and recoveries
• Extensive experience in applying New Zealand Case Law in support of liability and/ or quantum disputes
• Understanding of Motor vehicle claims processes
• Strong knowledge of Motor vehicle damage and repair
• Knowledge of Road User Code and Land Transport (Road User) Rule 2004
• Knowledge of New Zealand legal system and processes, including experience attending Disputes Tribunal cases
• Ability to plan and prioritise tasks to meet timeframes
• Proven customer service skills
• Confident negotiator

To apply:

Please submit your resume accompanied by a cover letter detailing your suitability for the role. Don't miss your opportunity to be part of this successful team, apply now! We will be reviewing applications as we receive them and encourage you to apply early.

For further information about Assurant, please visit our website: https://www.assurant.com/

The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.