• Skilled in email & phone customer service.
• Proficient in multiple system across different contracts.
• Flexibility to work 8 hour shifts based in the Henderson office.

Who are we?

Programmed is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries. We are not your typical large corporate, we care about our people and our customers equally. We are looking for someone who appreciates the diversity of our customers, contractors and teams.

Exciting Opportunity: Customer Service Desk Operator

We have a fantastic opportunity for an experienced Customer Service Desk Operator to join our head office in West Auckland. In this role, you will be responsible for the day-to-day administrative tasks and coordination of facility management service requests from both internal and external clients. You will be flexible and adaptable across all contracts, handling inbound inquiries via phone and email, dispatching work orders, and monitoring their progress to completion.

This role requires proficiency with multiple software systems, and the ability to manage a diverse range of clients. The ideal candidate will be highly organized, methodical, and adaptable to switching between various systems to meet client needs.

This is a full-time office based, permanent position offering 40 hours per week, Monday to Friday, requiring the flexibility to work during the hours of 6am to 6pm in 8 hours shifts.


Skills Required

• Experience in a call centre environment
• Strong customer service skills and experience
• Strong written and verbal communication skills
• Ability to prioritize and multi-task
• Ability to work within a team environment and independently
• Confident with Microsoft Office and Excel

What's in it for you?

• No weekend or evening work - (rare for a call centre environment)
• Very supportive and approachable team leader with you all the way
• Great team environment, supportive work culture, training opportunities
• Long term career potential
• Free parking on site
• An Employee Assistance Program, which incorporates a tailored wellbeing initiative
• This is an excellent opportunity to work in our fast paced and dynamic industry. Working with a team of experienced professionals, this role will enable you to further develop your skills and experience.

Applications will close Friday 28th February.

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.