What you will be doing

Nestled on the water’s edge, overlooking the mangroves and set within park-like grounds you’ll find Mānawa Bay - New Zealand’s premium outlet shopping destination. We’ve curated an exciting and rewarding shopping experience, connecting New Zealanders to over 100 of the best international and local brands, with exceptional savings.

We are aiming to set a new benchmark for New Zealand outlet shopping, with a high performing retail development that supports Auckland Airport in creating enduring value for New Zealanders and generations to come. When you work with us, you’ll be part of the wider Auckland Airport team and share in our ambition to be a great New Zealand business - one that’s making a strong contribution to the wellbeing of our communities and economy.

We are looking for a Customer Service Specialist to join our Mānawa Bay team. As a Customer Service Specialist, you will deliver exceptional customer service to retailers and customers alike by assisting with queries, concerns, and requests to resolve issues efficiently and ensuring a positive customer experience that exceeds expectations.

This is a part-time role working Sunday to Tuesday 10:00am – 7:00pm.

Your key responsibilities are:

• Welcome and assist all customers in a friendly and exceptional manner to ensure every interaction is of the highest professional standard.
• Provide information and resources by proactively identifying customers’ needs and desires, answering questions, giving directions, escorting customers where possible and looking for opportunities to go above and beyond.
• Respond to customer compliments, concerns, suggestions and questions whether in person, via phone calls or via digital channels.
• Build relationships and professional networks with retailers and local businesses within the community and feedback this information to the Centre Management team to improve customer and tenant experience.

Duty Manager duties:

• Act as the first point of contact for customers, retailers and contractors during the absence of the Centre Management team.
• Log all maintenance issues and report to the Facilities Manager & Centre Manager for anything that requires urgent attention
• Together with S1 (Security Team Leader) manage centre emergency and escalate to the Centre Manager, Facilities.
• Acting Fire Warden if required (full training will be provided).

What you’ll bring to the role

At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our AKL values All In | Tātou tatou – How we feel, Know How | Kōkiri Tahi – How we think and Let’s Go | Karawhiua – How we act.

To ensure your success in this role, you will need:

• High School/College NCEA qualification
• Proven experience in a customer facing service position, ideally working in retail or hospitality
• Understanding of a retail environment
• Experience with Microsoft applications
• Passion for helping people

Apply today

It’s our collaboration and passion that keep everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.

If this role sounds like you, we’d love to hear from you. Click “Apply” now.

Applications close: 16th December 2024
Please note that applications will be reviewed continuously throughout the recruitment period, and appointments may be made before the official closing date of the advert.

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