Software Support, Hamilton
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APL

Software Support

  • Posted Today
  • On Site
  • Full Time
Location

Hamilton

Job Description

APL Group is the market leader of window and doors systems in New Zealand. Recognised for our pioneering and innovative approach, we provide an end-to-end service for our customers in the New Zealand building industry. We proudly put our people first and aim to create long term career prospects for every person in every team.

Job Description
We are looking for a technically minded, IT savvy person who has high attention to detail with excellent communication and customer service skills to maintain, develop and support APL’s software offering. The right person will be ready to “learn and grow” and is eager to join a Kiwi company with a real family culture.

As our Software Support, you will be responsible for:

  • Supporting Fabricators with any issues relating to APL software (Primarily V6 and ESP)
  • Maintaining accurate product information in the pricing database
  • Problem solving, analytical, and troubleshooting skills
  • Providing support for all APL fabricators on product inquiries
  • Working closely with the team with system development and upgrades
  • Installation and training of fabricators in use of other APL specific software products


We work right across the building industry to make tomorrows buildings possible, today. We have a modern family culture and offer long-term growth for all our employees’ careers.

We are searching for someone who has:

  • Good in-depth working knowledge of Windows 10 & 11, MS Office products and computer software
  • Problem solving, analytical, and troubleshooting skills.
  • Good communicating, presenting, and training skills.
  • Ability to adapt to our busy fabricator support environment
  • Minimum 2-3 years proven experience in Building or Manufacturing Industry, ideally in a support role
  • Proven industry experience.


Why join us?

  • Comprehensive benefits package, including medical insurance.
  • A supportive, collaborative work environment that values your growth.
  • The opportunity to contribute to high-calibre products that make a tangible impact.


If you’re ready to take the next step in your career and make a difference in the aluminium extrusion industry, we want to hear from you!

Please apply with your CV including relevant experience and projects you have been involved with.

Hard Skills Required

  • Software Support
  • Database Maintenance
  • System Troubleshooting
  • Windows Proficiency
  • Product Training

Soft Skills Required

  • Attention to Detail
  • Analytical Thinking
  • Communication Skills
  • Customer Service
  • Adaptability

Benefits and Perks

  • 🏛
    Fully Paid Jury Service
  • 🧕
    Inclusive Workspace
  • 🩺
    Health Insurance
  • 🌿
    Wellness Program
  • 🎉
    Employee Discounts and Rewards
  • 🅿
    Free Parking
  • 🎖
    Long Service Rewards
  • 💰
    Profit Sharing
  • 🩸
    Free Period Products
  • ⛑
    Uniform Provided
  • 🍇
    Fruit Box

Job Schedule

  • Shift Work
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