IT Support Analyst,
Apply Save

Findex NZ

IT Support Analyst

  • Posted Today
  • Hybrid
  • Full Time

Job Description

Are you looking to kick start your IT support desk career? Join Findex as an IT Support Analyst!

We are looking for a naturally curious and enthusiastic team member who truly enjoys solving issues and maintaining great relationships. In this role, you will act as a first responder and provide professional, first level IT technical support services to Findex staff and partners, ensuring a high level of customer service to agreed service standards. As an entry level position, this is the perfect opportunity to help with incoming staff requests, while technical competency is developed and nurtured by and with the wider team’s support.

This is a full-time, permanent position with flexible working conditions, and is open to candidates across Australia and New Zealand.



What will your typical week look like?

  • Act as the first point of contact for incoming IT service desk requests via phone, web chat, email or service desk platform. Creating and escalating tickets as required.
  • Provide timely and high quality first level resolutions to customer incidents and service requests on first contact wherever possible, following agreed process guidelines, work practices and service standards.
  • Assist with ticket reporting, identifying trends and ways to improve our client experience by reducing the need for recurring tickets.
  • Learn basic systems administration, software support, maintain IT infrastructure, and develop general IT skills.



More about the perks!

  • You will be provided with ongoing support and opportunities for career development!
  • Comprehensive training and mentorship opportunities to focus on your career growth, including a dedicated buddy!
  • Flexible working arrangements!
  • Access to an Employee Assistance Program (EAP) to support your overall well-being.



Let’s talk about you!

  • Experience in a customer facing position (any industry).
  • Tertiary education in an Information Technology field highly regarded.
  • Exposure to Service Management teams and environments.
  • Working knowledge of ITIL framework an advantage.



Let’s talk about our team!

  • Our team builds strong connections through shared achievements and a commitment to each other’s success.
  • We encourage creativity, individuality, and your unique perspective in problem-solving.
  • We’re passionate about your personal and professional growth!
  • Join our DigiTech days for team connection, support, and fun games!



About us

Why Findex? #writeyournextchapter

With a passion for well-being, at Findex we adopt a dynamic working environment and empower our people to operate from wherever they find themselves most engaged, productive, and collaborative, while leveraging a flexible blend of remote and in-office work.

At Findex we are passionate about what we do and how we do it. Are you a big and bold thinker? Do you like to make meaningful change? Are you motivated by working in a business that puts clients first and embraces teamwork? Do you want to be part of a team that moves together, operates in a high trust environment and celebrates success? Do you take pride in delivering quality work, being accountable and maintaining high standards?

If this sounds like you, we look forward to meeting you. Apply now!



PLEASE NOTE:

Only candidates with valid working rights within Australia / New Zealand will be considered.



Findex is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees and encourage applications from candidates with a variety of strengths, of all backgrounds and experiences.



Note for Recruitment Agencies:

This role is being managed by Findex Talent Acquisition and we will not accept unsolicited resumes/applications from Recruitment Agencies.

Hard Skills Required

  • IT Troubleshooting
  • Ticket Management
  • Systems Administration (Basic)
  • Software Support
  • ITIL Knowledge

Soft Skills Required

  • Communication
  • Problem-Solving
  • Customer Service
  • Teamwork
  • Curiosity/Initiative

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 📆
    Paid Volunteer Leave
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • ⚖
    Work-Life Balance Support
  • 💸
    Payroll Giving
  • 🏥
    Subsidised Health Insurance
  • 📈
    Professional Development
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • 💻
    Company Supplied Technology
  • ⏰
    Flexible Work

Job Schedule

  • Shift Work
Report This Job