Ko mātou tēnei – our organisation
At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.

We are delighted to announce that we have been awarded a #2 ranking in Randstad’s Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.

We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role
As the Manager Customer Delivery, you will be entrusted with leading and revitalizing One NZ’s service management strategy for our most complex Public and Private sector clients.

You will be at the helm of delivering unparalleled customer experiences, optimizing service delivery processes, and ensuring that we not only meet but exceed our contractual obligations with exceptional operational performance.

Through collaborative efforts across various functions, you will drive customer outcomes and guarantee the seamless integration of service management processes throughout the organisation. Your leadership, strategy and commercial acumen will be pivotal in maintaining our commitment to excellence and innovation.

Ko tō mahi – what you’ll do

Lead the development and drive the strategy of a leading Enterprise Service Delivery function.
Accountable for the delivery of large Enterprise & Public Sector Service management.
Accountable for ensuring operational processes exceed customer expectations and meet contractual commitments.
Innovation and improvement to enhance the delivery of service to our customers
Act as a voice of the customer across Enterprise and Technology functions
Provide expert consultancy services on service management as a professional service.
Lead and inspire a high performing team of Service Management professionals
Recruit, develop, and retain top talent, fostering a positive and collaborative working environment

Na tōu rourou - what you’ll bring

Proven experience leading managed service or operational delivery teams to a high standard of customer value delivery
Deep understanding of ITIL frameworks and best practices
Strong interpersonal and stakeholder management skills with ability to influence internally and externally at CxO and Senior Leadership level.
Strong people leadership experience with demonstrated ability to manage a national team

Nā mātou te rourou – what you’ll get

One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
A fully subsidised Southern Cross health insurance cover for you and your family.
4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
Laptop, unlimited data plan, market leading cell-phone for business or personal use.
Lifestyle leave where you can purchase an extra week or two of annual leave.
Discounts on One New Zealand products, services and much more!

At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

Manager Customer Delivery

ONE NZ

Manager Customer Delivery

ONE NZ

Auckland

ONE NZ

Manager Customer Delivery

Location

Job Description

Hard Skills Required

Soft Skills Required

Benefits and Perks

Job Schedule