Mō te tūranga | About the Role
The Technical Systems Analyst fulfills a vital position in our ServiceNow squad supporting the Service Owner and Technical Lead in delivering key outcomes for the business and our stakeholders in our ServiceNow Applications.

As a Technical Systems Analyst, you will:
• Participate in squad ceremonies and other collaborative sessions with our stakeholders, in particular sessions focused on product strategy, demand management and road mapping. Supporting the Service Owner and Technical Lead by helping administer the documentation surrounding these and the translation of agreed work into our backlog.
• Support the Service Owner in reviewing, prioritizing and translating day-to-day operations work related to our products, to ensure our Squad remains focused on Service Operations.
• Be a right-hand to our Technical Lead, supporting with activities such as story mapping, categorization and backlog refinement and other activities, that ensure the Technical Lead can focus on value add technical solutioning, unblocking the development team, peer review of all development work and to provide time for technical collaboration and council with the Service Owner.
• Be a left-hand to our Service Owner in the management of our IT Service Catalog, including demand management, ideation for improvements, proactive engagement with technology teams, designing catalog items and the build and testing of items directly.

The role provides a wide range of scope, enabling personal development in multiple disciplines related to product and technical management, as well as hands-on product work such as direct system development and testing.

Nā tāu rourou | What will you bring?
• 2-years’ + experience in a Technical Systems Analyst role supporting ServiceNow or similar, including development and configuration experience.
• Strong understanding of ServiceNow platform capabilities, modules and functionality.
• Solid analytical and problem-solving skills and a keen eye for detail.
• Familiarity with Agile/scrum methodologies and tools.
• Excellent communication skills, customer centric mindset with ability to collaborate.
• Ability to work with stakeholders to provide clarity and deliver a high standard of technology requests.
• Understand key Controls, Standards, and Policies that govern your domain, and how they translate to solution design.
• Attention to detail to ensure the work is at or above the levels of quality required by our standards.
• Coaching/mentoring mindset on process adoption and driving improvement.
• ServiceNow qualifications advantageous.

Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Banking benefits, insurance discounts
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:
16 February 2025

Technical System Analyst

Westpac New Zealand

Technical System Analyst

Westpac New Zealand

Auckland

Westpac New Zealand

Technical System Analyst

Location

Job Description

Hard Skills Required

Soft Skills Required

Benefits and Perks

Company Video