Customer Service Agent, New Zealand

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Millennium Hotels and Resorts New Zealand

Guest Service Agent

  • Posted 3d ago
  • On Site
  • Part Time
Location

Auckland

Salary

Up to $27 /hr

Job Description

  • Create a memorable guest experience
  • Employee hotel rates nationally and internationally
  • Complimentary staff meals on duty


We are Grand Millennium Auckland. Together with Copthorne and Kingsgate Hotels, we are one of New Zealand's largest hotel operators and part of an expanding international network of hotels.

Our Guest Service Agent will check guests in an out, allocate rooms, promote hotel facilities and handle daily cashiering. Resolving billing queries and guest complaints is also an important part of the job, so we are looking for someone with poise who can remain professional under pressure.

If you have previously worked in a 4+ star hotel front desk role and are familiar Opera, this would be advantageous. However, we will welcome your application if you have reception or customer service experience and believe you have what it takes to create an outstanding guest moment. It's important you are fluent in English and love interacting with customers as much as you enjoy efficiently managing their experience.

This is a part-time opportunity (minimum 16 hours), offering up to $27 per hour, will suit an individual and who is flexible with morning AND evening shifts during weeks/weekends, and public holidays.

When you join, you can look forward to:

  • Career development and training opportunities
  • Employee hotel rates nationally and internationally
  • Complimentary staff meals on duty
  • Discounted health insurance with Southern Cross
  • Employee food & beverage discounts
  • Uniform provided
  • Discounted parking


To apply for this vacancy, you MUST be a New Zealand citizen or resident. If you have secured the right to work in New Zealand and therefore hold a valid visa, we welcome to your application too.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.

Apply now for the chance to be a part of something truly great!

If you're ready for the next step in your career in a relaxed and sophisticated environment, apply now.

680060

Hard Skills Required

  • Guest Check-In/Out
  • Room Allocation
  • Opera System Proficiency
  • Cashiering & Billing
  • Complaint Resolution

Soft Skills Required

  • Customer Service
  • Communication Skills
  • Problem-Solving
  • Professionalism
  • Attention to Detail

Benefits and Perks

  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 📣
    Referral Bonuses
  • ❤
    Care and Appreciation
  • ⛑
    Uniform Provided
  • 🍲
    Meals Provided
  • 📈
    Professional Development
  • 🎖
    Long Service Rewards

Job Schedule

  • Public Holidays
  • Includes Weekends
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