BELIEVE IN BETTER
Do you believe in shaping a better, healthier, more sustainable future through the power of digital?

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It's finding new ways to not only better people's lives, but to better the communities and environments we live. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

And to get there, we need people with tech/digital/analytics expertise and passion to help develop positive sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

Sound like you? Then read on.

The opportunity:
Due to an internal promotion, we have a permanent Existing Business Representative position available to fill.

We’re looking for someone who thrives in a customer-centric role! You will focus on delivering superior administration support, making changes to existing policies.

You will be a point of contact for Existing Business decisions and escalations, as well as proactively managing cases. This is a crucial role where top-class customer service and an eye for detail is required!

Key responsibilities include:

• Carrying out changes to existing policies, following the documented business processes while ensuring a high level of accuracy and quality.
• Providing clear and concise information and processing requests in a timely manner.
• Identifying opportunities for process improvements.
• Taking part in testing and operational meetings to support process development and training.
• Working with your colleagues to help each other out and collaborate during busy times.
• Contributing to the achievement of all Existing Business targets, including reducing turnaround times for our customer's requests, providing an excellent customer experience, meeting our quality standards, and supporting customer retention.

Ideally, you'll bring:
Experience in a customer-focused/service-orientated environment.

• Strong computer literacy.
• Excellent verbal and written communication.
• High attention to detail.
• Exceptional organisational skills where you can demonstrate a strong ability to prioritise and be proactive and self-motivated.
• Motivation to develop and learn.

Why choose AIA?

At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering:

Opportunities to grow within the business through internal mobility

Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge

Membership to AIA Vitality, our science-backed health and wellbeing programme that provides the guidance, tools, and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints™, Woolworths, MoleMap, endota, Les Mills, Samsung, Garmin and many more!

A supportive and inclusive workplace

Flexible working arrangements.

If you believe in better, apply now!

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds, including those with a disability, additional mental health needs, chronic health conditions and/or are neurodiverse to apply for our roles. If you encounter accessibility barriers to the standard recruitment process, please email nz.talentacquisition@aia.com.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Job ad expires Friday 14th of March, close of business.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.