Mō te tūranga | About the Role
As part of the Infrastructure Service Delivery Team the Service Enablement Lead is responsible for maintaining, enhancing, and promoting the infrastructure service catalogue and transition playbooks within the Infrastructure and Digital Workplace capability area.

This role ensures that all Infrastructure Services are effectively documented, published automated, and aligned with the organization's goals and service delivery standards. The lead will own the Service Transition playbook and will work closely with IT Operations, Service Management, Delivery teams, suppliers and other stakeholders to ensure smooth transitions for new or updated service.

 Key responsibilities of the role:  

 Service Catalogue Management: Oversee the creation, maintenance, and continuous improvement of the infrastructure service catalogue. Ensure that services are accurately documented, clearly defined, and categorized for easy access by stakeholders across the Technology group. 
Service Transition Management: Lead the development and lifecycle of the Transition Playbook. Partner with Service Owners and Projects to execute transitions for new or changed infrastructure services.
Process Improvement: Continuously assess and improve service transition and catalogue management processes. Drive initiatives for optimizing efficiency and consistency.
Work with Service Owners, ITSM and automation teams to automate service catalogue items
Evangelizing Best Practices: Promote understanding and compliance with the service catalogue and transition playbooks. 
Documentation and Reporting: Ensure all relevant documentation related to the service catalogue and service transitions are up-to-date, detailed, and accessible.
Cross-Functional Collaboration: Partner with the service Management capability to ensure the ITSM roadmap aligns with the maturity required to improve the service catalogue.
Risk and Issue Management: Proactively identify risks related to service transitions or gaps in the service catalogue, working with appropriate stakeholders to address and mitigate issues before they impact service delivery. 
Continuous Improvement: Foster a culture of continuous improvement by soliciting feedback from stakeholders, tracking service delivery metrics, and identifying opportunities to enhance the service catalogue and transition processes. 
Perform related duties as assigned, within the scope of role and as required by senior leadership.

 
Nā tāu rourou | What will you bring?  

10+ years’ experience in a similar role 
ITIL Certification – in particular service catalogue management and service transition. 
Stakeholder Communication and Collaboration - Foster strong communication and collaboration across teams
Demonstratable experience in transitioning large projects and suppliers in an out of support
Experience in building, guiding and publishing technology service catalogues

Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Growth and development – we provide opportunities for development and promote internal mobility
Recognition - we recognise and reward our star performers
School holiday subsidy - help you balance work and family during school holiday
2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
3 April 2025

Service Enablement Lead

Westpac New Zealand

Service Enablement Lead

Westpac New Zealand

Auckland

Westpac New Zealand

Service Enablement Lead

Location

Job Description

Hard Skills Required

Soft Skills Required

Benefits and Perks

Job Schedule

Company Video

Service Enablement Lead

Westpac New Zealand

Service Enablement Lead

Westpac New Zealand

Auckland

Westpac New Zealand

Service Enablement Lead

Location

Job Description

Hard Skills Required

Soft Skills Required

Benefits and Perks

Job Schedule

Company Video

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