About Us

You've probably seen our recognisable polar bear logo on trucks going from town to town across our beautiful country. No surprise if you have - Big Chill Distribution is a leader in the storage and express delivery of chilled and frozen products nationwide, with ten depots strategically positioned throughout New Zealand. We pride ourselves on delivering excellence in transportation services: 98% of all our freight is handled by a Big Chill vehicle, from collection to delivery!

About the Role

Part of our 3rd party logistics team, as Customer Service Administrator you will be the first point of contact for our clientele. You will resolve queries and complaints, and provide information about our products and services. Your primary goal will be to ensure customer satisfaction and maintain positive relationships with our clients.

Key responsibilities include

• Responding to phone call and email queries promptly and professionally
• Providing customers with product information, pricing, and availability
• Processing orders, returns, and exchanges efficiently
• Resolving customer complaints and issues in a calm and courteous manner
• Ensure compliance for food safety, MPI, and other Goverment agencies is achieved.
• Collaborate with other departments to ensure customer needs are met

About you

• Previous experience in customer service or a related field preferred
• Strong problem-solving and communcation abilities
• Ability to work well under pressure and in a fast-paced environment
• Proficiency in computer systems and software
• A positive attitude and a passion for helping others

Our Values

At Big Chill, our core values are the foundation of everything we do. We are committed to Family and Team, Encouragement, Accountability and Honesty, Image and Brand, and Respect. We support each other to work safely together, empower and encourage people to be their best, take accountability for our actions, are dedicated to exhibiting a positive image, and we have respect for one another.

What can Big Chill offer you?

• A supportive team who uplift one another and strive for success
• A business with over 25 years of industry experience - the opportunity to learn is endless
• Professional development opportunities as part of the Freightways group of companies

If you're ready to join our team and embark on a rewarding career in which you make a difference every day, we want to hear from you! Apply here now - please submit your resume and cover letter to embark on a cool adventure with Big Chill.


The successful candidate will be required to pass a drug test and satisfactory MoJ criminal check prior to commencement.