Company Description
Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Job Description
The opportunity | Te Whiwhinga mahi

We are seeking Customer Service Representatives to help us with enquiries from current and future students coming into the Student Experience Centre. Ideally, We are looking for University Students looking for casual work and are available to start on Tuesday, 1st April 2025.

Hours:

These are casual positions, with flexible work hours between 10 to 40 hours per week.

Our standard business hours are between 8am to 6pm Monday to Friday. There is also the option to work some weekend days during our peak periods. You can choose your hours to work around family, study or general life commitments.

Training:

Attending all training sessions is mandatory and is fully paid. The exact times will be provided after the application.

Week 1 - Week beginning Tuesday, 1st April: Training will be Tuesday to Friday and up to 30 hours this week.

Week 2 - Week beginning Monday, 7th April: Training will be between Monday to Friday.

The pay rate for this role is $27.83 per hour.

Location:

This role is based onsite at 49 Symonds Street, Auckland CBD. Remote working is not an option for this position.

What will you be doing?

You will work in our Student Experience Centre, answering queries from our most important customers: our current and future students. We cover a broad range of queries which ensures your day is varied and allows for inbound and outbound interactions through email, phone calls, and other channels.

For more detailed information on the role please refer to the position description.

He kōrero mōu | About you

We are looking for candidates who can bring a positive, can-do attitude. Previous call centre experience is not essential, as we will provide full training. However, you will need excellent customer service skills, strong verbal and written communication, problem solving and computer skills.

We work in a fast-paced environment, so the ability to be composed, efficient and organised is a must.

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of 18/3/32025 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

We will be contacting candidates as they apply, and this advert may close earlier if needed. Please keep eye on your emails (including junk mail) for communications from us.

Additional Information
Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz