Service Delivery Manager, Hamilton
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BrightSpark Recruitment

Service Delivery Manager

  • Posted 1d ago
  • On Site
  • Temp, Contract
Location

Hamilton

Job Description

ABOUT THE ROLE:

If you are passionate about cloud technology and are enthusiastic about delivering first-class customer service, we have an exciting opportunity for you to join an incredible business!

As a Service Delivery Manager, you will be working for a service-led organization at the forefront of the digital workspace, delivering cutting-edge cloud solutions to your clients alongside a highly motivated and supportive team.

ABOUT YOU:

  • Strong technical engineering knowledge, preferably with experience in Senior Systems Engineering roles.
  • Excellent communication and customer service skills.
  • Confident solving problems under pressure.
  • Expertise with traditional Microsoft products (O365, Azure Active Directory, Remote Desktop Services).
  • MSP or Vendor background - this is a fast paced environment!


YOUR RESPONSIBILITIES:

Working out of the Hamilton office, you will be focused on managing service delivery, troubleshooting and problem resolution for your customers. You will manage technical escalations, troubleshoot complex issues, and collaborate with internal teams and vendors to ensure a seamless service delivery. You will also be part of the paid on-call roster for afterhours support and maintenance.


ABOUT THE COMPANY:

A leading Service Provider that operates a little different to the rest. They have seen fantastic growth with the onboarding of new team members across 3 locations. They have a strong set of values and offer a fantastic and highly collaborative working environment, plus the chance to work with loyal, long-standing clients.


WHATS IN IT FOR YOU?

  • A fun, fast-pace, dynamic work environment
  • Huge opportunities for career progression and up-skilling
  • Competitive package with regular salary reviews
  • Opportunity to work with clients of varying scale and industries


WHAT'S NEXT?

Apply online today or contact Josh Edwards at jedwards@brightspark.io to learn more!

Hard Skills Required

  • Microsoft Technologies
  • Cloud Solutions
  • Systems Engineering
  • Technical Troubleshooting
  • Service Delivery

Soft Skills Required

  • Problem Solving
  • Customer Focus
  • Pressure Resilience
  • Team Collaboration
  • Clear Communication

Benefits and Perks

  • 🎂
    Birthdays Off
  • 🤱
    Extended Parental Leave
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 🩺
    Health Insurance
  • 🏋
    Gym Membership
  • 🧠
    Mental Health Workshops
  • 💪
    Physical Health Workshops

Job Schedule

  • Shift Work
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