• Full time with immediate start

Head Housekeeper – Copthorne Hotels Queenstown

About Us

At the Copthorne Hotels in Queenstown, our purpose To Be Your Best Time and Place fuels everything we do. Together, these properties form the backdrop for a workplace where passion, innovation, and heartfelt care drive every interaction.
Copthorne Lakefront – Sculpt Your Legacy:

• Nestled on the shores of Lake Wakatipu, our garden-inspired resort offers stunning mountain views and close proximity to ski areas. Here, we craft unforgettable moments through genuine connections, vibrant energy, and an unwavering commitment to exceeding expectations—all while caring deeply for our guests and each other.

Copthorne Lakeview – Elevate Your Game:

• Where luxury meets adventure. Enjoy panoramic lake and mountain views at our 4-star retreat, where sustainability and exceptional service go hand-in-hand to create memorable experiences.

Your Role
As our Head Housekeeper, you will lead our housekeeping teams across these premier settings, ensuring every room reflects our high standards and our commitment to guest satisfaction. Your leadership will be key in mentoring staff, optimizing operations, and upholding the safety and quality that define our brand.

Key Responsibilities

• Manage Rooms Productivity: Optimize operations to stay within budget.
• Stocktake Assistance: Support monthly and quarterly stocktakes for accurate inventory management.
• Quality Control: Uphold and exceed brand standards through regular assessments.
• Performance Reviews: Conduct evaluations that foster professional growth.
• Training & Development: Train new team members and develop existing talent to maintain excellence.
• Manage Turnover: Oversee staffing transitions and maintain a dynamic, high-performing team.
• Health & Safety Leadership: Champion Health and Safety protocols to ensure a secure working environment.
• Rostering: Organize and manage schedules to guarantee efficient coverage.
• Payroll Administration: Handle payroll processes with precision and transparency.

Our Vision & Values
Whether you're inspired to sculpt your legacy at our Lakefront resort or elevate your game at our Lakeview retreat, you will be part of a team dedicated to crafting exceptional experiences. We value sustainability, genuine connections, and a relentless drive to exceed expectations—values that shine through in every guest interaction and every team collaboration.

Why Join Us?

• Lead with Impact: Shape the guest experience and drive operational excellence in one of Queenstown’s premier hospitality environments.
• Grow Your Career: Benefit from continuous professional development in a supportive and dynamic setting.
• Make a Difference: Be at the heart of creating memorable moments on the shores of Lake Wakatipu.
• Excellent Benefits: Enjoy healthy meals on duty, a clean uniform, mobile phone, hotel discounts both nationally and internationally, F&B discounts and more.

If you are a proactive leader with a passion for excellence, sustainability, and outstanding guest experiences, we’d love to hear from you. We will look after you with full time 40 hours per week & a dedicated fun team ready to take your lead! $65K+pa

Apply Today -MUST HAVE VALID WORKING RIGHTS FOR NEW ZEALAND AND WOULD LIKE TO COMMIT TO THE ROLE AND COMPANY LONG TERM.

Join our award-winning team at Copthorne Hotels Queenstown and help us craft unforgettable moments—one room at a time

Optional: Please include a Video Cover Letter with your application

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