Date: 21 Feb 2025
Location: Auckland Wide, NZ, 1010
Description:
Duty Manager Cafés

Tātaki Auckland Unlimited is Tāmaki Makaurau Auckland’s economic and cultural agency that is committed to making our region a desirable place to live, work, visit, invest and do business. As an Auckland Council-controlled organisation, we deliver a co-ordinated, region-wide programme to maximise cultural, social, and economic benefits for our residents and visitors, as well as driving investment and innovation, to support Auckland businesses to thrive.

He angitūtanga: The opportunity
We are currently recruiting for a casual Duty Manager to join our team at The Terrace Café. You will be based at the Terrace Café and will also have the opportunity to work at The Container Bar in Aotea Square and Starks at The Civic.

The Terrace is located at the main entrance of Aotearoa New Zealand’s leading performing arts venue the Aotea Centre, and overlooks Aotea Square - one of the city’s largest green spaces and known for its civic and cultural events. The Terrace is a relaxing and spacious café where our patrons enjoy our fresh and delicious meals, tasty share plates, L’affare coffee, and a great selection of local craft beers. The Terrace prides itself on the warmth and manaakitanga (hospitality) offered to all

The Duty Manager Cafés will manage staff and service delivery to ensure smooth operations and achievement of the annual business plans, manage the day-to-day processes, systems and procedures of the café and actively demonstrate and drive a culture of service excellence at the café.

Key responsibilities include:

• Manage the cafe on a day-to-day basis ensuring service quality and handling customer complaints.
• Manage the roster and staff, ensuring staff are replaced when sick leave or annual leave is taken.
• Contribute to developing the capability of staff through mentoring, coaching, and identifying training and development needs to improve performance.
• Represent management after hours, acting-as the senior person on duty.
• Setting high standards of quality and ensuring they are met by the team.
• Meeting with vendors and salespeople to order various food and supplies from various companies, ensuring the café standards are met and food and beverage offerings are kept up to date with current market trends.
• Manage the food and beverage service ensuring orders are placed for appropriate stock levels and food quality is maintained.

He kōrero mōu: About you

• Our ideal applicant will bring a background in staff management, with demonstrated ability to lead, manage, motivate, and develop staff. You will have an approachable and professional manner, and a focus on service excellence.
• Ideally, you will have 3+ years’ experience in Food and Beverage, preferably in the event/hospitality industry as a supervisor or shift leader, including café, catering and bar experience.
• Sound knowledge of Microsoft computer programmes (Outlook, Word, Excel) with good keyboard skills and knowledge of point-of-sale operating systems is highly beneficial.
• Our preferred applicant would have the ability and flexibility to work casual hours over rostered weekdays, evenings and weekends. We can normally offer a minimum of three hours per shift with some shifts requiring flexibility to work up to 12 hours for our busier events.

Ngā āhuatanga kei a mātou: What we offer
We are committed to diversity and have a culture built on trust and valuing individual and collective contributions.

If you have a genuine desire to be part of a passionate team in a high-profile dynamic organisation creating positive outcomes for Auckland, then please apply now by submitting your CV and cover letter expressing your interest!

Please click here to access the full position description

Band D
Applications close 5pm 7th March 2025

We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Tātaki Auckland Unlimited strongly encourages our employees to be fully vaccinated.

He kōrero mō Tātaki: About Tātaki
Tātaki Auckland Unlimited is part of the Auckland Council whānau, responsible for Auckland Live, Auckland Zoo, Auckland Conventions, Auckland Art Gallery Toi o Tāmaki, New Zealand Maritime Museum, Auckland Stadiums, and many of the festivals and events that make Auckland a great place to live and visit.

Our people are driven by passion and a sense of service to Aucklanders. What we share is our love of Tāmaki Makaurau Auckland and our passion about the work we each do to make it a dynamic and exciting place. 

Each part of Tātaki is important, but when we come together, we bind into something more powerful than the sum of our parts. We all work in partnership with each other and our delivery partners, to make Tāmaki Makaurau a vibrant place where everyone can thrive.