Please Quote Reference Number 11161

• Competitive remuneration
• A quality and reliable brand
• Supportive team

About us

Our group has four Toyota sites across North Shore and West Auckland, as well as a Lexus dealership, and two Bridgestone stores. Our kind, diverse and talented team of around 170 is what sets us apart. We've proud to have served the wider Auckland community for over 30 years. Toyota is the leading automotive brand in New Zealand, and we are focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all. We're so proud to represent this special and reliable brand.

About the role

This role is perfect for someone with oodles of customer service experience, who enjoys making meaningful connections with people, problem-solving, and learning new skills!

Traditionally in After Sales departments, you have Service Advisors who work for the Service side, and Parts Interpreters who work for the Parts side. This role is combination of both of those jobs, the split of work between service and parts will usually be 80/20 which will help set you up for a long successful career in After Sales.

The day to day work includes:

Parts:

• Working closely with the Workshop Controller to ensure the team can work as safely and as efficiently as possible.
• Maintaining knowledge of catalogue parts, to help build quality relationships with our suppliers and customers.
• Managing the parts sales process.
• Communicating with our customers and suppliers e.g., understanding their queries at the counter, answering their calls, and managing their queries, advising customers when their deliveries have arrived, advising customers of parts availability and pricing, etc.
• Safe and secure storage of our stock
• Maintaining inventory control and proper stock levels.
• Providing parts backup support at our other Toyota sites (we have three other sites).

Service:

• Welcoming customers into the service department and making sure they are checked in on time.
• Carrying out the service walkaround of our customers' vehicles (not just Toyotas!) asking them about their vehicle and the collection process.
• Working with the Workshop and within our CRM system to ensure a seamless customer experience. This includes looking at the customer's name before they arrive so you can greet them, removing roadblocks, and reviewing the loan car status.
• Communicating the status of jobs to our customers clearly and in simple language.
• Invoicing, costing, and filing all job cards daily.
• Reconciling banking and passing tour internal Banking team.
• Costing any Warranty and Toyota Care claims.

In return for your hard work, we commit:

• Investment in your career! We are passionate about supporting our people and what they want to get out of their career.
• Work perks: car discounts - servicing, parts, etc, wellbeing and social events throughout the year, competitive pay, long service rewards and a partnership with Boost.
• A leader trained in being a leader - we are so proud of this.
• Location: we're based in New Lynn, so avoid the commute to the city.

To be considered for this role, you must have these skills, experience and attributes:
NZ citizen or resident

• A clean and full driver's licence
• 3 years of experience as a Service Advisor (ideally dealership)
• 5 years in customer experience
• You're known for your ability to make meaningful connections with people, and you enjoy the chance to problem-solve and think on your feet
• You have outstanding verbal and written communication skills
• You're good with technology and a fast learner
• You're a reliable, resilient, and a good teammate

If this sounds like you, then we can't wait to hear from you, and please APPLY NOW with an up to date CV and Cover Letter.


North Western Toyota
www.northwestern.toyota.co.nz
Please Quote Reference Number 11161