Company Description
Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Job Description
Mō tō mātou rōpū | About the team

The Student Hubs team is the physical gateway to the Waipapa Taumata Rau | University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey.

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community:

• Mana Enhancing: We’re a place for uplifting interaction
• Service Excellence: We’re professional, accurate and responsive
• Manaakitanga: We listen, respect, understand and care.
• Whanaungatanga: We connect, partner and strengthen relationships
• Kaitiakitanga: We guide, support and see things through

We deliver a wide range of services to support student on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include:

• guidance and advice on being a student
• navigating the University systems, spaces and processes
• exploring study options
• application and enrolment support
• Library & Student IT services

Our Hub Advisers provide advisory services primarily through 1:1 consultations for more complex enquiries, guiding students through their journey and connecting them in with appropriate University resources.

He kōrero mōu | About you

We are looking for 8 highly motivated individuals to join our team of Hub Advisers who:

• Are strong Team Players who work well in a team environment and are also self-starters
• Have the ability to problem solve creatively
• Work well in a fast-paced, dynamic and professional environment
• Demonstrate empathy and care for others
• Bring a positive attitude and strong work ethic, aligning with our values

Te Whiwhinga mahi | The opportunity

Grafton Student Hub

Vacancy 1. 8AM – 4PM, Monday-Friday (*every 4th Saturday across peak service periods)

Vacancy 2. 10AM – 6PM, Monday – Friday (*every 4th Saturday across peak service periods)

City Campus Student Hub

Vacancy 1. 8AM – 4PM, Monday-Friday

Vacancy 2. 8AM – 4PM, Monday-Friday

Vacancy 3. 9AM – 5PM, Monday-Friday

Vacancy 4. 10AM – 6PM, Tuesday-Friday, 9AM – 5PM Saturday

Vacancy 5. 10AM – 6PM, Monday-Friday (*During peak service periods you may be asked to work 12PM-8PM)

Vacancy 6. 10AM – 6PM, Monday-Friday (*During service peak periods you may be asked to work 12PM-8PM)

*Our peak service periods are around the start of each semester, this is usually February and July.

All vacancies are full-time, 37.5 hours per week, permanent roles. The salary range for this role is $62,400 - $68,000 per annum, depending on experience and qualifications.

For more information about the Hub Adviser role, please refer to the Position Description.

Our Recruitment Process

There will be a two-stage volume recruitment process:

Stage 1: Group Interviews which will be held on Monday 24 March 2025 (morning and afternoon options). Should you be successful in being shortlisted, you must be available to attend the Group Interview on Monday 24 March.

Stage 2: Individual Interviews which will be conducted on 28 and 31 March 2025. If you are successful in securing an individual interview, we would ask that you are available to attend your interview on one of the two days.

The start date for all roles will be Monday 5 May 2025 and there will be a two-week full-time induction & training programme primarily based at the City Campus.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of 18 March 2025 to be considered. Please include your cover letter and your CV highlighting how you meet the skills and experience required.

Please note that we may close the role earlier if we find suitable candidates before the end date.

Please reach out to the hiring team via studenthubcareers@auckland.ac.nz with any questions about the role. Please note we are happy to answer your questions, but we do not accept applications by email.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.

For more information, please visit Staff Benefits.

Additional Information
Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz