Ready for a meaningful career? Join HealthCare New Zealand, our nation's largest home and community support provider. You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.

Why Us | He aha ai mātou?

Join a rewarding industry where you are contributing to enhancing the lives of others!

• Mentorship programme
• Online learning platform
• Career development opportunities
• Company laptop provided
• Discounted health insurance
• Partnership discounts
• Full paid training provided

Who we are | Ko wai mātou

HealthCare NZ, brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need, receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives!

About the role | He kōrero whakamārama mō tēnei tūranga

Join Our Vibrant After Hours Team! You'll play a pivotal role in our Service Centre. Your mission? To deliver exceptional first call resolution as you will be the first point of contact for both our support workers out on the field as well as our clients. This is a full time permanent role working across a 7day roster shifts are 12:30pm - 21:00pm based in Tāmaki Makaurau Albany!

Responsibilities include:

• Managing phone-based and email enquiries that come through from external and internal stakeholders
• Ensure that clients and support workers are communicated with in real time for shift / relief changes
• Manage logistics with guaranteed hours
• To ensure relevant legislation is followed and the most well trained Support Worker is placed with the client
• Adhere to our key performance indicators in line with our current contracts
• Ensuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomes

What you will bring | Ngā tohungatanga mō tēnei tūranga

• Empathy and a genuine interest in helping others
• Passion about the Healthcare sector
• experience working in a fast paced environment
• Confidence in using technology/computer literacy
• Exceptional communication and rapport building skills over the phone
• A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment

HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.

If you'd like to make a real difference in people's lives, apply today.

How to apply | Me pēhea ki te tono

Please apply via our website with your CV and a cover letter. Only applications submitted through the website will be considered.

Applications close | Te katinga o tēnei whai tūranga: 14th February 2025

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.