Change, Transition and Release Manager

• Based at Royal New Zealand Police College Porirua
• Police Employee
• Permanent – Full Time
• Nav
• JR 5152394

Mō te tūnga | About the role
The Change, Transition and Release Manager is responsible for the change and release practices at NZ Police, including the operation of the Change Advisory Board and managing approvals for change requests. The Release Management practice provides Product and Project teams with criteria to be met to ensure releases meet quality standards for release into production.

The team is also responsible for an internally provided service that supports Product and Project teams transition to production, for example the production of knowledge articles for new or amended services. This service aims to deliver required artefacts on a chargeable basis, where Product or Project teams needs support to deliver to the required operational readiness criteria.

Key Accountabilities:

• Leadership of a small team including performance management. development planning and administrative tasks.
• Initiating, leading and driving change and release practice improvements with a view to taking a change enablement approach.
• Clear and timely communications to stakeholders including feedback to stakeholders on expectations with regard the change and release practices.
• Enforcing the requirements of good change management and following up when non-compliance is detected.
• Maintaining change and release policies, processes, and procedures.
• Building positive stakeholder relationships including with Product Managers, Service Management colleagues, vendors, and senior leaders.
• Contributing to the service management leadership team and supporting colleagues.
• Develop and track performance measures for change and release. e.g. key performance indicators.
• Ensuring the Police business groups have the opportunity to be involved in the release to production process.

He aha taau e kawe mai | What you’ll bring.
You will have experience managing IT changes and releases and have a good understanding of how to apply operational readiness criteria. You will understand what is required to support Project and Product teams meet the requirements to deliver successful changes and releases. You will have strong communication skills and be able to manage communication to stakeholders in situations where there is a need to have compliance with change and release practices.

You will understand good practice in managing across the service/solution delivery lifecycle and experience applying operational readiness criteria would be an advantage. Experience in understanding how to transform an organisation from a traditional change management approach to a change enablement approach would be advantageous, as is how to apply change enablement thinking to DevOps and continual delivery environments.

You will have demonstrated ability to work and collaborate across teams and be able to enforce change management and release standards where non-compliance is detected.

Previous team leadership in an organisation under a business transformation would be an advantage.
You will need the following.

• A full driver license
• Be a NZ citizen or have NZ Residency
• Experience working in an IT change and Release team, ideally in a large organisation.
• ITIL Foundation certificate
• Good understanding of ITIL version 4.
• Change Management related qualifications an advantage e.g. ITIL Intermediate level
• Good written and verbal communication skills.

Whakaritenga motuhake | Special requirements
This role is based at the Royal New Zealand Police College

This role is set at Strategic Leader level, this means your key purpose is “to lead the activities for Our Business and enable people to deliver them.”

To view the position description for this role please copy and paste this link into a new browser:
https://www.police.govt.nz/sites/default/files/pd/02-2025/change_transition_release_manager.pdf

Mo tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Tono ināianei | Apply now
If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.  

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers 

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5:00 pm on Monday 31 March 2025. Applications may be reviewed prior to the close date as well as contact made with candidates.

Interviews are tentatively scheduled for 17th or 18th April 2025.

If you have any questions about this vacancy, please contact deepa.shankar@police.govt.nz