Position Overview
Join Our Team at Te Kūnenga ki Pūrehuroa Massey University!
The Office of Student Experience (OSE) at Massey University plays a vital role in guiding and supporting our students (tauira) throughout their Massey Experience. We focus on empowering students to achieve their goals, engage with the University, and participate in their community while nurturing their holistic growth. Our team embraces a strengths-based approach and is dedicated to continuous improvement.

As part of the OSE, our Recreation and Fitness Services team offers a range of active recreation opportunities to students, staff, and community members, promoting individual and collective wellbeing and connections.

About the Role:
We are seeking a Receptionist and Administrator to join our dynamic Recreation and Fitness Services team at the Manawatū campus. In this essential role, you will deliver exceptional customer service and collaborate with colleagues to achieve our membership revenue and service plan objectives.

Position Details:

• Hours: 10am – 6.30pm, Monday – Friday
• Weekly Hours: 37.5 hours per week (including a 60-minute lunch break)
• Salary Band: $48,036 - $63,675 based on skills and experience

Key Responsibilities:

• Deliver outstanding customer interactions, ensuring a positive experience for all members.
• Collaborate with the team to drive membership growth and meet service plan goals.
• Support the holistic wellbeing and fitness objectives of our community.
• Ensure the smooth operation of recreation services and provide comprehensive support to our members.

About You:
We are looking for a candidate with:

• A commitment to Te Tiriti o Waitangi.
• A relevant higher-level qualification (or working towards one) is desirable.
• At least 1 year of demonstrated customer service or administrative experience is essential.
• Cash handling and EFTPOS experience is desirable.
• Proficiency in CRM setup and administration of facility software.
• Current first-aid certification (or willingness to obtain and maintain it).
• Proven track record of success in sales, with demonstrated ability to meet and exceed sales targets.

What We Offer:
In addition to a competitive salary, Massey University provides:

• Up to 6.75% employer contribution to the UniSaver Superannuation Scheme.
• Five university holidays per year in addition to your annual leave.
• Subsidised Southern Cross Healthcare plan for you and your family.
• Special staff rates for campus gym membership.
• Staff purchasing privileges and discounts at many commercial and retail businesses across NZ.
• Access to on-campus crèche/daycare facilities for dependents of staff at our Manawatū and Auckland campuses.
• Comprehensive professional development and training programs.

How to Apply:
Applications will be reviewed upon receipt, and appointments may be made prior to the closing date. Don’t miss this opportunity to be part of a team dedicated to enhancing the Massey Experience for all!

To view/download the job description, please click on the file below
Job Description - Receptionist and Administrator