Customer Services & Programmes Administrator
North Shore location - Hillcrest, Auckland

• Do you have superior customer service, administration, and communication skills?
• Are you enthusiastic, vibrant and have a passion for assisting people?
• Are you highly organised and love all aspects of administration work?

If this sounds like you, then becoming a Customer Services & Programmes Administrator at Youthtown could be the right choice for you! We have a fantastic opportunity for someone with a positive attitude, great phone manners and awesome administration skills to join our team! In this role, you will be committed to providing an exceptional customer experience in a busy and thriving environment.

He angitūtanga… the opportunity
This role focuses on our customers (parents, schools, community organisations), solving customer queries from end to end, as well as supporting our internal team.
It is both internal and external customer-facing and is our central point of contact for all customer queries, delivering an exceptional customer experience at each touchpoint… from responding to queries about our fantastic programmes, right through to providing support with the bookings and invoicing process to ensure that our valued customers are super-happy at every stage of the process, and their queries are solved quickly and accurately.

This role also involves supporting our awesome Youthtown programmes team and taking care of a variety of their administrative needs. This includes assisting in the planning logistics of programmes, upkeep of databases, reporting, and production of documentation.

This is a full-time role for 40 hours per week (Monday to Friday 9.30am-6.00pm) and covers a maternity leave period that starts 13th January 2025 until 8th August 2025.

He kōrero mōu… About you…
You will be experienced in customer service and administration, proactive and enthusiastic about keeping our customers happy and always updated on their queries. You will enjoy connecting with customers (both internal and external), taking full end-to-end ownership of any issue and solving queries promptly. With excellent organisational & prioritisation skills and fantastic administration abilities, you will keep on top of all administrative tasks with ease. Ideally, you will have experience working with accounts queries and accounts receivable. You will have the ability to multitask and manage time effectively while working in a fast-paced environment. You’ll have outstanding attention to detail, excellent written and verbal communication skills and strong computer skills.
Most importantly, you will be someone who can always find ways to give our customers that little bit extra… especially when it’s unexpected!

What's great about working for Youthtown?
Joining the Youthtown whānau you will get:
• To work in an industry giving back to our local communities
• Great Youthtown perks such as the Employee Assistance Programme, Wellbeing & Engagement programme (where you earn points and get rewards), a fantastic team environment, lots of learning and development opportunities and much more!

Our values of Empowering Others, Connectedness, Diversity, Commitment to our Purpose & Young People inspire us, are central to all we do…. So come and join us!

APPLY NOW! These roles don’t come along very often!
If you have a passion for exceeding customer expectations and have great interpersonal & administration skills, we want to hear from you!
We are processing applications as we receive them, so don't miss out!
Applications: Please apply with your most recent CV and cover letter.

Note that Youthtown is committed to Child Protection and the safeguarding of children and young people in our care. We expect that all staff will operate in a way that reflects this intent and the intent of the Vulnerable Children Act (2014) to improve the well-being of vulnerable children. Appointment to this role will be subject to a satisfactory Police Record Check.