Trades And Services, Auckland

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Compass Group

Hospitality Experience Manager - Rapport

  • Posted 2w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

  • Permanent Full Time Position + Wellness Plan + EAP Services
  • The fun of hospitality without working weekends
  • Competitive Wage + Discounted Goods & Services
  • Training + Development Programs + Career Development opportunities


He angitūtanga / The opportunity:

Do you excel in providing exceptional service and thrive in a dynamic corporate environment?

We are looking for passionate and proactive individuals to join our team as a Hospitality Experience Manager. This role is key in providing great quality services to meet client expectations and the management, development and training of all team members.

As the Hospitality Experience Manager, you're always compliant in bringing Compass Group vision and values to life.

Ko o kawenga / Your responsibilities:

  • Client Specific Requirements: Develop and maintain effective business relationships. Accountable for delivering a seamless service to each and every customer who walks into clients space.
  • Consumer & Marketing: Manage communications and marketing. Establish, maintain and monitor quality customer service practices.
  • People Map: Lead and manage an effective team. Train & develop employees. Recruit & induct staff
  • Health & Safety responsibilities: Establish and maintain a safe and secure workplace, environmentally sustainable workplace, Safe Food Practices & Comply with infection control policies and procedures in a Healthcare environment.


He kōrero mōu / About you:

We are seeking someone who is:

  • Hospitality and Service Enthusiast: Proven experience in hospitality and service environments with a focus on enhancing the guest experience.
  • Professional and Presentable: High standard of personal presentation and excellent communication skills.
  • Organised and Adaptable: Strong multitasking and organisational skills, with the flexibility to support cross-departmental tasks.
  • Tech-Savvy: Knowledge of MS Office applications (Word, Excel, PowerPoint, Outlook).
  • Preferred Qualifications: Business or degree qualifications, NZQA Food Handling Certificate (Units 167 & 168), NZQA Level 4 Cookery or equivalent.


Mo matou / About us:

  • We are New Zealand's leading and largest provider of food and support services across multiple industries, managed by our sub-brands Eurest, Chartwells, Restaurant Associates.
  • We specialise in transforming ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT. Our people are awesome, they breathe life into our brands and make great things happen!
  • Rapport is our newest brand to join Compass and is an award-winning specialist in providing corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are available in all major cities in the UK, Ireland, key locations in the US, Hong Kong, and now launching in New Zealand. We want you to be a part of our journey.
  • We are an equal opportunity employer, celebrating diversity and committed to building an inclusive environment for all employees.


Nga painga / Benefit & Perks:

  • Inclusive and Diverse Workplace
  • Work-Life Balance
  • Competitive remuneration
  • Training & Development Programs
  • Career Development Opportunities
  • Discounts on Medical insurance, and banks, to hotels, insurance, and more!
  • Rewards and recognition
  • EAP Services
  • Financial rewards for referring friends or family.


Successful candidates will be able to satisfactorily pass a police clearance.

Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click 'Apply' Now!

For any recruitment queries please contact the Compass Group Recruitment team on recruitment@compass-group.co.nz

Great People, Real Opportunities

If you are ready to take on this exciting role and make a strong contribution to our team, apply online now. Successful applicants will be notified of the next steps.

Hard Skills Required

  • Hospitality Expertise
  • Business Acumen
  • Health & Safety Compliance
  • Technology Proficiency
  • Preferred Qualifications

Soft Skills Required

  • Leadership and Team Management
  • Customer-Centric Mindset
  • Communication and Interpersonal Skills
  • Adaptability and Problem-Solving
  • Time Management and Organization
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