Retail And Consumer Products, Auckland

Retail And Consumer Products Jobs in Auckland

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TSA Group Australia

Contact Centre Consultant

  • Posted 1w ago
  • Hybrid
  • Full Time
Location

Auckland

Job Description

Who are we?

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Why work with TSA?

  • Competitive Salary Package + Kiwi Saver
  • This role is based in Auckland, New Zealand
  • Remote Work Set Up – full time working from your home office
  • Our #TSAWays are what we are all about. Think of them as the vibe!
  • Comprehensive training, with ongoing coaching and development
  • A vibrant and rewarding recognition program - We love to celebrate our people!
  • We are proud of our fun, friendly and supportive team environment


Job Description

Responsibilities

Our Contact Centre Consultants are responsible for ensuring an outstanding service experience across our inbound voice channels. Handling enquiries across all stages of a customers journey, our Consultants focus on connecting, resolving and ensuring customers have the confidence that we have them sorted. It is important that our interactions are efficient, but that we are delivering service that meets the needs of our customers through meaningful conversation.

First contact resolution is a key focus of these roles, ensuring we are working with other departments where needed to resolve things for our customers in a personal and empathetic way.

What will a normal day look like?

  • Receive and assess customers queries via phone
  • Understand the customers concerns to determine the most appropriate approach for resolution
  • Working with other departments collaboratively to achieve a resolution
  • Respond and resolve customer concerns


This role is 100% remote work within Auckland area with a schedule that operates from 6am – 12am NZT from Monday to Sunday.

Qualifications

Core Competencies:

  • Strong verbal communication skills, with ability deliver responses in a clear, confident, and professional manner
  • Ability to understand and interpret verbal communication
  • Strong technical ability
  • Ability to work with other departments to achieve a resolution for customers
  • Strong Interpersonal skills
  • Attention to detail and accuracy
  • Professionalism when dealing with internal and external consumers
  • Ability to work at pace and deliver to targets and SLA has context menu


Basic Qualifications:

  • Previous experience in a voice contact centre role, ideally in a complex industry
  • Previous experience in customer service
  • Airline industry experience an advantage


Check out our social media pages:

TSA Website - https://tsagroup.com.au/
Instagram - https://www.instagram.com/tsa_group_/
LinkedIn - https://www.linkedin.com/company/tsa-group-australia/

Benefits and Perks

  • 🏘
    Work from Home
  • 🖥
    Computer Assistance
  • 📈
    Professional Development
  • 💻
    Company Supplied Technology
  • 🎖
    Long Service Rewards
  • ❤
    Care and Appreciation
  • 📣
    Referral Bonuses
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Check Out New Zealand's Retail and Consumer Products Jobs

Ready to dive into a fast-paced, customer-focused career? New Zealand’s Retail and Consumer Products sector is brimming with opportunities for dynamic and ambitious individuals. From managing stores and merchandising to customer service and sales, this industry offers a variety of roles that keep you on your toes and engaged with the latest shopping trends.

Essential Skills for Retail and Consumer Products Jobs

To thrive in retail and consumer products roles, you'll need a blend of customer service excellence, strong communication skills, and a knack for sales. Being organised, detail-oriented, and able to manage inventory efficiently are also key. Whether you’re advising customers, stocking shelves, or managing stores, your ability to create a positive shopping experience will make you stand out.

A Vibrant and Fast-Paced Workplace Culture

The retail and consumer products industry is known for its energetic and customer-centric workplace culture. You can work in a variety of settings, from bustling retail stores and trendy boutiques to large supermarkets and online retail hubs. The environment is often dynamic and diverse, with a strong emphasis on teamwork and customer satisfaction. No two days are the same, and the fast-paced nature keeps things exciting and engaging.

Competitive Pay and Advancement Opportunities

Salaries in the retail and consumer products sector can vary widely depending on experience, role, and location. Entry-level positions offer a solid foundation, with opportunities for advancement into managerial and specialised roles as you gain experience. Performance-based bonuses, sales incentives, and employee discounts are common perks. Many retailers also provide training and development programs to help you grow your career.

Achieving Work-Life Balance

Retail and consumer products roles offer a range of working hours, from full-time and part-time to flexible shifts, making it easier to balance work with personal commitments. While the industry can be busy during peak shopping times, many employers prioritise employee well-being and offer benefits like paid time off and flexible schedules.

Start Your Retail and Consumer Products Career Today!

If you’re enthusiastic, customer-focused, and ready to embrace a dynamic industry, consider a career in retail and consumer products in New Zealand. With diverse opportunities, room for growth, and a vibrant work environment, it’s a great field to build an exciting and rewarding career.