Call Centre And Customer Service, Auckland

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Alexander James

Project Manager

  • Posted 2d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Our Client:

Our client, classify themselves as a Public Benefit Entity. This means that at their core, primary objective is to support the New Zealand Healthcare Community. They are known worldwide with a very strong influence in the Healthcare community, so if you want to be a part of an awesome team, who make real changes in people’s lives, this may be the role for you!

The Role:

We’re looking for a Senior Project Manager who can seamlessly work across IT and business projects, with a strong focus on quality, compliance, and safety. You’ll be part of a high performing team, working within an environment that requires formal project documentation, risk assessments, validation plans, and collaboration with both IT and business stakeholders.

Key responsibilities:

  • Documenting requirements & associated acceptance criteria
  • Preparation of current state analysis & associated change impact assessments
  • Liaising with change manager & technical SMEs
  • Drafting of regulatory submissions for review
  • Assistance with the preparation and review of risk assessments


Key Requirements:

  • Identify and mitigate risks, ensure adherence to governance, regulatory, and quality standards.
  • Oversee project budgets, allocate resources efficiently, and track financial performance.
  • Manage third-party relationships, contracts, SLAs, and service agreements to ensure delivery success.
  • Ensure seamless integration of technology into business processes, supporting digital transformation.


How to Apply:

If you're a Project Manager with experience across IT and business initiatives, we’d love to hear from you! Please apply online today!

Please note; we are only accepting candidates already based in NZ with full working rights.

Hard Skills Required

  • Leadership
  • Project Management
  • Change Management
  • Risk Management
  • Business Readiness
  • Process Planning

Soft Skills Required

  • Communication
  • Stakeholder Management
  • Collaboration
  • Problem Solving

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.