Call Centre And Customer Service, Auckland

Call Centre And Customer Service Jobs in Auckland

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Convergence

Supply Planner

  • Posted 2d ago
  • On Site
  • Contract, Temp
Location

Auckland

Job Description

About the Role
As a Supply Planner, you will oversee the end-to-end supply planning process, ensuring the seamless and cost-effective importation, purchasing, and distribution of products. Working closely with suppliers, shipping partners, and internal teams, you will maintain optimal stock levels, prevent stockouts, setup new skus and suppliers, and manage purchasing processes efficiently.

We’re seeking a highly organised and detail-oriented professional to support import planning and supply chain operations during a peak period.

This role requires a strong understanding of import systems and processes, proactive problem-solving skills, and a drive for continuous improvement.

Key Responsibilities

  • Supply & Purchasing – Manage stock orders, reordering, and inventory levels to prevent stockouts while staying within budget. Oversee purchase orders, supplier confirmations, and shipping coordination.
  • Imports & Order Processing – Track shipments, handle customs clearance and supplier payments, manage invoicing, and resolve discrepancies in costs or supply.
  • New sku management – work with Category Managers and Master Data to set up new skus and suppliers.


What We’re Looking For

  • Experience in imports, supply chain, purchasing, and logistics.
  • Proficiency in SAP and other supply chain management systems.
  • Strong analytical and problem-solving skills with a keen eye for detail.
  • Excellent communication and stakeholder management abilities.
  • Ability to work in a fast-paced, deadline-driven environment.


Work with a highly respected NZ retail brand in an exciting and fast-paced environment.
Gain valuable experience in import planning and supply chain operations.

If you have the right to work in New Zealand and are ready to hit the ground running, we’d love to hear from you!

Apply now via the link or send your CV to Michelle Elsley at michelle@convergencepartners.co.nz.

Hard Skills Required

  • Supply Planning
  • SAP Proficiency
  • Order Processing
  • Logistics Management
  • Import Systems

Soft Skills Required

  • Analytical Thinking
  • Problem-Solving
  • Communication
  • Attention to Detail
  • Stakeholder Management

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.