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Ryman Healthcare Limited

Resident Experience Coordinator

  • Posted 1w ago
  • On Site
  • Fixed Term Contract
Location

Auckland

Job Description

Are you a caring, tech savvy person who loves to plan events and activities? Come and lead our Resident Experience team and delight our residents!

  • Think outside the box to plan and deliver bespoke activities and events
  • Support our residents to become tech savvy with the Ryman resident app!
  • Lead our village Resident Experience Team to delight our residents


About the Role
Delighting our residents has always been Ryman's point of difference and our Resident Experience team is responsible for making this happen!

We have an exciting opportunity to join our team as a Resident Experience Coordinator. This brand new role is responsible for delivering an enhanced resident experience for independent residents through technology and a resident centered activities and lifestyle programme.

We have a fixed term full time position available working Tuesday to Saturday 1300 - 1930. This position will commence from 31 Jan 2025 - 06 August 2025.

In this role you will:

  • Lead the village Resident Experience Team to develop, coordinate, and deliver a bespoke, fun, and engaging activities and lifestyle programme tailored to your residents' specific interests.
  • Drive engagement in the use of the resident app and virtual events, and other available technologies by supporting residents with one-on-one support and technology workshops.
  • Be responsible for ensuring the activities calendar and village updates are kept up to date keeping your residents engaged with the app.
  • Facilitate focus groups to understand your residents' ideas and interests for the ongoing development of the village activities and lifestyle programme.
  • Be the village champion leading village participation in intervillage wellness and engagement projects.
  • Organise group excursions for the enhanced activities programme, giving residents opportunities to try new and exciting things!
  • Build positive relationships with residents, external providers, and community groups to ensure the successful running of the programme.


About You
To thrive in our supportive and caring environment you will have:

  • Strong empathy and patience with elderly residents
  • Outstanding communication skills
  • Ability to think outside the square and manage the organisation of events
  • Technology savvy and ability to quickly pick up new systems
  • Willing to gain a LCQ Certificate (Licence Controller Qualification) and a General Managers Certificate
  • A reliable, friendly, and professional manner


Benefits of working at a Ryman Village

  • Fun, friendly and supportive team environment
  • Certainty of hours through fixed rosters
  • Work in a beautiful, resort style village
  • Opportunities for professional development and career progression
  • Ryman Team Benefits Card with discounts from a range of suppliers and retailers


If you are interested in working for a company with a clear purpose that are committed to safety, kindness and developing our people we would love to hear from you.

Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

Hard Skills Required

  • Leadership
  • Event Coordination
  • Safety and Risk Management
  • Activity Planning and Design
  • Resource Management

Soft Skills Required

  • Teamwork
  • Problem-Solving
  • Communication
  • Patience

Job Schedule

  • Shift Work

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

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Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

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If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.