Call Centre And Customer Service, Auckland

Call Centre And Customer Service Jobs in Auckland

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Tradestaff

Technical Sales Person

  • Posted 3w ago
  • On Site
  • Full Time
Location

Auckland

Salary

$100  -  $110 k/yr

Job Description

Technical Sales
Location: Albany - Auckland
Reports to: Managing Director
Salary: $100 - $110k

About the Role
My client is seeking an experienced and motivated Technical Sales professional to join their team. This is a key role where you’ll be responsible for driving sales, fostering strong client relationships, and offering expert technical knowledge and solutions for our range of products and services. You will work with both existing clients to grow sales and develop new business opportunities, with the aim of increasing market share and profit margins.

Benefits

  • Competitive Salary
  • Company Vehicle Provided
  • Professional Development opportunities and ongoing training
  • Work in a dynamic and supportive team environment


Key Responsibilities

  • Build and maintain strong relationships with existing clients, understanding their needs and providing tailored solutions.
  • Identify and pursue new business opportunities.
  • Review and reconnect with past clients to reclaim lost business and improve sales.
  • Understand customer processes and offer technical expertise to enhance their business growth.
  • Provide regular progress reports to the Managing Director on sales opportunities and developments.
  • Prepare and submit formal quotations and tenders based on customer specifications, assisting with contract negotiations.
  • Collaborate with manufacturers to ensure all required documentation is available for pumpset builds, testing, and engineering data.
  • Set and work towards sales goals and targets, ensuring consistent achievement of KPIs.
  • Provide outstanding customer service, ensuring client expectations are met or exceeded.
  • Maintain accurate administrative records and documentation.
  • Actively participate in company health and safety practices, ensuring compliance with all relevant legislation.


Skills and Experience

  • Proven experience in technical sales, preferably in the industrial or pump sector.
  • Strong technical knowledge of pumps and related systems, with the ability to offer informed and practical solutions to clients.
  • Excellent communication and negotiation skills, with the ability to build relationships and influence stakeholders at all levels.
  • Highly organised with a strong focus on meeting deadlines and achieving sales targets.
  • Ability to work independently and as part of a team, with a customer-first attitude.
  • Flexible and willing to travel within the South Island and occasionally to the North Island.


If you're a motivated self-starter with a passion for technical sales and a drive to grow business, we’d love to hear from you! Apply online now or phone either Rebecca or Val on 03 374 8242

Hard Skills Required

  • Technical Knowledge of Pumps
  • Sales Strategy Development
  • Contract Negotiation
  • Documentation and Reporting
  • Health and Safety Compliance

Soft Skills Required

  • Time Management
  • Client Relationship Building
  • Communication and Negotiation
  • Problem-Solving
  • Team Collaboration

Benefits and Perks

  • 🏎
    Competitive Salary
  • ❤
    Care and Appreciation
  • 📈
    Professional Development
  • ⚖
    Work-Life Balance Support

Job Schedule

  • Shift Work
  • Monday to Friday
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.