Advertising Arts And Media, Auckland

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TSA Group Australia

Contact Centre Consultant

  • Posted 1w ago
  • Hybrid
  • Full Time
Location

Auckland

Job Description

Who are we?

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Why work with TSA?

  • Competitive Salary Package + Kiwi Saver
  • This role is based in Auckland, New Zealand
  • Remote Work Set Up – full time working from your home office
  • Our #TSAWays are what we are all about. Think of them as the vibe!
  • Comprehensive training, with ongoing coaching and development
  • A vibrant and rewarding recognition program - We love to celebrate our people!
  • We are proud of our fun, friendly and supportive team environment


Job Description

Responsibilities

Our Contact Centre Consultants are responsible for ensuring an outstanding service experience across our inbound voice channels. Handling enquiries across all stages of a customers journey, our Consultants focus on connecting, resolving and ensuring customers have the confidence that we have them sorted. It is important that our interactions are efficient, but that we are delivering service that meets the needs of our customers through meaningful conversation.

First contact resolution is a key focus of these roles, ensuring we are working with other departments where needed to resolve things for our customers in a personal and empathetic way.

What will a normal day look like?

  • Receive and assess customers queries via phone
  • Understand the customers concerns to determine the most appropriate approach for resolution
  • Working with other departments collaboratively to achieve a resolution
  • Respond and resolve customer concerns


This role is 100% remote work within Auckland area with a schedule that operates from 6am – 12am NZT from Monday to Sunday.

Qualifications

Core Competencies:

  • Strong verbal communication skills, with ability deliver responses in a clear, confident, and professional manner
  • Ability to understand and interpret verbal communication
  • Strong technical ability
  • Ability to work with other departments to achieve a resolution for customers
  • Strong Interpersonal skills
  • Attention to detail and accuracy
  • Professionalism when dealing with internal and external consumers
  • Ability to work at pace and deliver to targets and SLA has context menu


Basic Qualifications:

  • Previous experience in a voice contact centre role, ideally in a complex industry
  • Previous experience in customer service
  • Airline industry experience an advantage


Check out our social media pages:

TSA Website - https://tsagroup.com.au/
Instagram - https://www.instagram.com/tsa_group_/
LinkedIn - https://www.linkedin.com/company/tsa-group-australia/

Benefits and Perks

  • 🏘
    Work from Home
  • 🖥
    Computer Assistance
  • 📈
    Professional Development
  • 💻
    Company Supplied Technology
  • 🎖
    Long Service Rewards
  • ❤
    Care and Appreciation
  • 📣
    Referral Bonuses
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Careers in Advertising, Arts, and Media

New Zealand’s Advertising, Arts, and Media industries are buzzing with creativity and innovation. Whether you dream of creating compelling ad campaigns, producing captivating media content, or bringing artistic visions to life, this dynamic field offers a multitude of opportunities for passionate individuals.

Skills Needed in Advertising, Arts, and Media

Success in these industries requires a unique blend of creativity and technical skills. Strong communication and storytelling abilities are essential, as is proficiency in digital tools and platforms. Whether you’re designing eye-catching visuals, crafting engaging narratives, or producing multimedia content, you’ll need to stay current with the latest trends and technologies. Adaptability and a collaborative spirit are also key, as many projects involve working closely with diverse teams.

A Creative Workplace Culture

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Compensation in these industries varies widely based on experience, specialisation, and the nature of the projects. Entry-level positions offer a solid starting point, with ample opportunities for advancement as you build your portfolio and reputation. High-performing individuals often receive bonuses and recognition, and the potential for career growth is substantial.

Balancing Work and Creativity

While the fast-paced nature of Advertising, Arts, and Media can sometimes lead to irregular hours, many employers are mindful of the importance of work-life balance. Flexible schedules, remote work options, and paid time off are common benefits. Continuous learning and skill development are encouraged, ensuring a rewarding and balanced career.

Dive into the Creative World!

If you’re ready to immerse yourself in a world where creativity meets innovation, the Advertising, Arts, and Media industries in New Zealand are the perfect place to start.