Our client is seeking a dedicated and empathetic Customer Service Advisor to join their team for a four-month role starting immediately. This role involves responding to settled claims.
The work requires both front-line phone communication and back-office tasks such as eligibility setup and finance paperwork. The ideal candidate will have experience in customer-facing roles, within a call centre environment, and will demonstrate resilience, patience, and empathy.
• Procedural role involving both customer interaction and administrative tasks
• Requires resilience, patience, and empathy
• Previous experience in a call centre environment
What you'll do:
As a Customer Service Advisor, your day-to-day responsibilities will involve handling phone calls from individuals about their claims, providing them with additional services once their cases are settled. You'll also be tasked with back-office duties such as setting up eligibility and preparing paperwork for finance. Your ability to stay calm under pressure will be crucial in this role, as you'll often need to mitigate situations with claimants. Your resilience, patience, and empathy will be key assets in this role.
• Responding to claims and allegations via phone calls
• Performing back-office tasks including eligibility setup and finance paperwork
• Maintaining calm under pressure and ensuring accuracy in all documentation
• Mitigating situations with claimants by asking the right questions for the right information
• Demonstrating resilience, patience, and empathy at all times
What you bring:
The ideal candidate for the Customer Service Advisor position brings a wealth of experience from customer-facing roles, within a call centre environment. You're comfortable handling phone calls professionally and empathetically, even in challenging situations. Your experience extends to back-office tasks such as eligibility setup and finance paperwork. Above all else, you're resilient and patient - qualities that enable you to navigate difficult conversations while maintaining your composure. Your attention to detail ensures accuracy when completing paperwork/documentation.
• Experience in customer-facing roles, preferably within a call centre environment
• Ability to handle phone calls professionally and empathetically
• Experience with back-office tasks such as eligibility setup and finance paperwork
• Resilience and patience when dealing with challenging situations
• Accuracy when completing paperwork/documentation
• Ability to stay calm under pressure
he successful person will be required to obtain a Ministry of Justice Criminal Convictions check and all applicants must be legally entitled to work in New Zealand.
To apply please click on the link
Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Allie Poland on 04 471 9700.
