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Robert Walters

Technical Support

  • Posted 1d ago
  • On Site
  • Full Time
Location

Wellington

Job Description

This Technical support role is responsible for advanced support requests meeting SLA’s and delivering technical support outcomes.

THIS ROLE IS OPEN TO CANDIDATES WHO ARE

  • Recent graduates with skills in the automotive electrician space OR
  • Have technology support expereince with vehicle electronics interest/experience OR
  • Electrical enigeering graduates with an interest in the technology space


PERFORMANCE OBJECTIVES

  • Complete Tier 2 service requests within contractual timeframes to ensure 0 breaches
  • Complete assigned projects to support business improvement within agreed timeframes and budgets
  • Provide internal and external stakeholder with required information on product performance
  • Ensure up to date Product Knowledge


RESPONSIBILITIES

  • Support clients with Tier 2 support to ensure continuous service
  • Identify recurring SR’s, raise awareness, conduct investigations, and generate solutions to drive continuous improvement
  • Complete assigned projects including identifying and analysing problems, generating project plans and solutions, and then implementing as directed
  • Manage the SIMS requirements in line with client requirements
  • Other duties as required


EXPERIENCE/SKILLS

  • Project management
  • Excellent prioritisation skills
  • Computer programming/ Automotive electronics experience
  • Excellent attention to detail


Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Henry Deans on +64 4 471 9700.

Hard Skills Required

  • Technical Support Expertise
  • Electrical Engineering Knowledge
  • Project Management
  • Computer Programming
  • Knowledge of Product and Systems

Soft Skills Required

  • Problem-Solving
  • Communication
  • Time Management
  • Attention to Detail
  • Collaboration

Job Schedule

  • Shift Work

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