Us College Financial Aid Process Advisor, New Zealand

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ASB Bank Limited

Customer Specialist (Chinese speaker)

  • Posted 3w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

ASB Advice Centres (Branch Banking)

Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.



Te tūranga | The role:

We have an awesome opportunity for a Customer Specialist star to join the friendly team at our North West, Advice Centre.

As a Customer Specialist, you will be dealing with a broad range of banking queries and requests from Customers. ASB offers innovative online offerings and you will help support and educate our customers on the various banking solutions and options available to them.

This is a full-time position working 40 hours a week, on a flexible roster including weekends. Due to customer requirements we are ideally seeking someone who speaks Mandarin and or Cantonese.



Ō pūkenga | About you:

We are looking for people who can build relationships, learn fast and respond quickly, and are passionate about providing memorable customer experiences. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.



What's in it for you:

This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations. ASB offer a fun and supportive team with awesome benefits.

Join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.

You will also have access to:

  • A competitive market salary
  • A broad range of exclusive Staff Banking Benefits
  • Health, Life and Income Protection Insurance
  • Strong professional development opportunities
  • Joining a dynamic and diverse team



Me pēhea te tono | How to apply?

For additional information please see the attached Position Description, and to register your interest in this position please apply online.

Please note that all applications received for this role will be reviewed in January 2025.

Hard Skills Required

  • Digital Banking Tools
  • Cash Handling
  • Data Entry Accuracy
  • Compliance Knowledge
  • Mandarin/Cantonese Fluency

Soft Skills Required

  • Customer Focus
  • Communication Skills
  • Relationship Building
  • Problem Solving
  • Adaptability

Benefits and Perks

  • 🏘
    Work from Home
  • 🍇
    Fruit Box
  • 🤱
    Extended Parental Leave
  • ⚖
    Work-Life Balance Support
  • ⏰
    Flexible Work
  • 🧠
    Mental Health Workshops
  • 🧕
    Inclusive Workspace
  • 🎖
    Long Service Rewards
  • 🏎
    Competitive Salary
  • 🏆
    Performance Bonus
  • 💸
    Payroll Giving
  • 🌿
    Wellness Program
  • ☕
    Work Café
  • 🎉
    Employee Discounts and Rewards
  • 💼
    Life Insurance
  • 📈
    Professional Development

Job Schedule

  • Monday to Friday

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