Work for an established company specialising in health and wellness products. As part of the customer service team, you will play a vital role and aim to achieve an exceptional customer experience for callers on a wide range of issues and assist in maintaining a positive brand image.
Role Responsibilities
Provide support to customers either by telephone, or through other avenues such as email and web response
Prompt and accurate response to customer product and service inquiries
Asking engaging quality questions to get to the root of the problem and resolve complaints
End to end processing of orders and requests
Organise workflow to ensure company service delivery timelines are met
Perform customer verifications and set up new customer accounts
Accurately keep record of customer interactions and transactions
Complete adhoc tasks as required from the business
Benefits
You can expect variety in your work with no two days the same
Our close-knit teams like to combine achieving results and fun
The client base is well developed so a lot of your role is essentially managing accounts of long-standing clients
Excellent product discounts
Skills and experience
Ability to quickly pick up on new systems and training and hit the ground running
You are someone who has a clear, calm, professional phone manner who can easily connect with people from all walks of life and naturally enjoys finding solutions for customers
You have prior customer service experience in a fast-paced environment, ideally from Contact Centre, Retail, and/or Hospitality.
You will have a passion for people and naturally aim for first call resolution wherever possible. We want you to get rave reviews from satisfied customers!
You will be joining a small, experienced team who work hard, provide a supportive culture to bounce off, and like to enjoy a laugh or two.
From the get-go you will be provided with what is needed for you to put your best foot forward.
If this sounds like you then submit your CV today! If you have what we’re looking for, we will be in touch to tell you more about this awesome opportunity.
