At Cirtex, we pride ourselves on our culture of continuous improvement, excellence, and integrity. We supply a comprehensive range of geosynthetic and construction products, fostering progressive partnerships with our clients. Join us in our mission to enable exceptional outcomes through support every step of the way, from concept to construction.
About the Role
We are looking for an approachable and self-motivated Customer Experience Team Member - Trade Sales to join the Cirtex Customer Experience Team. While this role is based at our Wiri Warehouse location, and you'll be a part of the larger Wiri Warehouse team, you'll also be an integral part of a wider Customer Experience team that operates across multiple locations within the business.
We're looking for a candidate with contact centre or customer service experience who is confident both on the phone and in person, as the Trade Desk requires face-to-face interactions. No prior industry knowledge is needed as on-the-job training is provided.
What's on offer:
Monday - Friday hours, 7:30am - 4pm
Immediate start
Stable and secure, full time employment
Competitive hourly rate plus bonus scheme
On the job training and support
Opportunities to grow within the company
Free onsite parking
To be considered for this role, you will need:
Willingness to develop expertise in the Cirtex NetSuite ERP system (prior experience with NetSuite is advantageous)
Proficiency in computer use, including MS Office Suite, with reasonable typing ability
Well-organised with a customer-focused mindset
Strong communication and problem-solving skills
High attention to detail and professionalism
Proactive, accountable, and adaptable
Able to thrive in a fast-paced environment and stay calm under pressure
Positive attitude with strong interpersonal and relationship-building skills
Results-driven with a commitment to continuous improvement
Duties for this role include:
Process and fulfil customer orders efficiently.
Deliver exceptional customer service in line with company values and objectives.
Ensure health, safety, and compliance with company policies.
Assist customers with orders, transactions, and inquiries.
Manage stock, returns, and inventory oversight.
Process sales, invoices, and payments.
Organise freight, deliveries, and tracking.
Maintain accurate records and reporting.
Support new team members and onboarding.
Maintain product displays to company standards.
Contribute to business improvements and key projects.
Apply now with an up to date CV and Cover Letter to become a part of the Cirtex family.
