Trades And Services, New Zealand

Trades And Services Jobs in New Zealand

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ASB Bank Limited

Customer Specialist

  • Posted 2w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Want to accelerate your career with the best workplace in New Zealand? Do you like talking to people from different backgrounds? Do you enjoy problem solving? If this role sounds like it might be the one for you, read on and then submit your application now!



Our staff are continuously progressing within the wider Direct Channels - Contact Centre whānau. So, we have an opportunity to welcome more people to our Direct Service - General Banking team, starting with the Albany whānau on 10th March 2025.



Te mahi ki ASB | Working for ASB

At ASB, we exist because our purpose is to Accelerate progress for all New Zealanders. How do we do this?

  • Through our vision (where we want to be) is 'The simplest way for customers to get ahead'.
  • Through our strategy (how we will do this) to deliver our purpose and vision, is to be 'Simple and easy every day, and being brilliant when it matters'.



Te Tūranga | The role

As a key member of our diverse Customer Specialist (CS) Team in Direct Channels (Contact Centre), you will be the voice of ASB, for our new and existing customers. Your role is pivotal in supporting our customers with simple and easy banking experiences every day. You will deal with a variety of enquiries from a wide range of customers.



Ngā mea kia whai angitū ahau? | What do I need to be successful?

  • Positive, can-do attitude, self-motivated and resilient
  • Effective problem solving skills by demonstrating proactivity to take ownership
  • Effective communication skills (written and verbal)
  • Tech savvy with the ability to pick up new systems quickly.
  • Strong data entry skills coupled with a high level of accuracy and attention to detail



He aha tāu e hoki mai ai? | What will you get in return?

ASB is more than just a place to work. We want our people to grow personally and professionally, and we want to attract amazing talent. One way we try to do this is by giving our people access to benefits over and above what we pay. So, we have a range of policies to ensure you can live life one step ahead with ASB. Check out more information here Why work here? - ASB Careers (asbgroup.co.nz).



Please consider the following before applying for this role:

  • Be available to attend a one day assessment centre on Thursday 30th January 2025 at ASB Bank 33 Corinthian Drive, Albany from 8.30am to 3.00pm
  • If successful, you must be available to start on the 10th March 2025
  • Able to commit a 12-week training and induction programme 5 days a week on site.
  • Due to the nature of Direct Channel operations, this role offers rostered shifts offering 40 hours of work per week (i.e., 8 hour shifts per day. Shifts range from 8am to 8pm Monday to Friday and 8.30am to 5.00pm Saturday/Sunday and Public Holidays
  • This is a permanent full-time position, successful candidates must have current eligibility to work in Aotearoa



Me pēhea te tono | How to apply:

If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply". We'd love to hear from you!

Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.

Hard Skills Required

  • Digital Banking Tools
  • Cash Handling
  • Cross-Selling
  • Data Entry Accuracy
  • Compliance Knowledge

Soft Skills Required

  • Customer Focus
  • Communication Skills
  • Relationship Building
  • Problem Solving
  • Adaptability

Benefits and Perks

  • 🏘
    Work from Home
  • 🍇
    Fruit Box
  • 🤱
    Extended Parental Leave
  • ⚖
    Work-Life Balance Support
  • ⏰
    Flexible Work
  • 🧠
    Mental Health Workshops
  • 🧕
    Inclusive Workspace
  • 🎖
    Long Service Rewards
  • 🏎
    Competitive Salary
  • 🏆
    Performance Bonus
  • 💸
    Payroll Giving
  • 🌿
    Wellness Program
  • ☕
    Work Café
  • 🎉
    Employee Discounts and Rewards
  • 💼
    Life Insurance
  • 📈
    Professional Development

Job Schedule

  • Monday to Friday

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Build Your Future with Trades and Services Jobs in New Zealand

Ready to nail down a solid career? Trades and services jobs in New Zealand offer hands-on opportunities that keep the country running smoothly. From plumbing and electrical work to automotive services and general labourers, this field is perfect for those who enjoy practical, skill-based work and take pride in their craftsmanship.

Essential Skills for Trades and Services Jobs

Success in trades and services requires technical, personal, and problem-solving skills that are job dependent. Whether you're fixing a leaky pipe, wiring a new home, or servicing a car, attention to detail, a strong work ethic and physical wellbeing is important. Many trades and services require formal training and certification, so staying updated with the latest techniques and standards is key to excelling in these roles.

A Hands-On and Collaborative Workplace Culture

The workplace culture in trades and services is often team-oriented and collaborative. You’ll work in diverse environments, from residential homes and commercial buildings to workshops and outdoor sites. The camaraderie among tradespeople is strong, and there’s a shared commitment to quality and safety. Whether you’re working independently or as part of a team, you’ll find a supportive and practical work environment that values skill and dedication.

Competitive Pay and Growth Opportunities

Trades and services jobs offer competitive wages, with the potential for high earnings as you gain experience and expertise. Entry-level positions provide a solid foundation, and as you become more skilled, opportunities for advancement and specialisation will show up. Many workers progress to supervisory or management roles, or even start their own businesses. Additional benefits often include job stability, apprenticeships, and ongoing training programs to enhance your skills and career prospects.

Balancing Work and Personal Life

While trades and services roles can involve early starts and physical labour, many employers offer flexible working arrangements to help balance work and personal commitments. The nature of the work often allows for varied schedules, and some trades offer opportunities for freelance or contract work, providing additional flexibility.

Hammer Out Your Career in Trades and Services Today!

If you’re ready to get hands-on and build a rewarding career, consider trades and services jobs in New Zealand. With diverse opportunities, high earning potential, and a strong sense of accomplishment, it’s a field where your skills make a real difference.