You will serve as the primary point of contact for our client's key customers, regularly engaging with them to understand their business objectives, challenges, and opportunities. This role requires a proactive, customer-centric approach and the ability to work cross-functionally to meet and exceed customer expectations.
About the role:
- Serve as the main point of contact for assigned customers, addressing their needs and ensuring their success with our client's products.
- Conduct regular check-ins and business reviews with customers to ensure they are achieving their goals.
- Provide product training and support, helping customers maximise the value for their solutions.
- Monitor customer health metrics and proactively address any issues or concerns.
- Collaborate with product and development teams to provide customer feedback and contribute to product improvements.
- Stay up-to-date with industry trends and advancements to ensure clients benefit from latest innovations.
What you bring:
To succeed as a Customer Success Manager, you should bring strong interpersonal skills, a customer-centric mindset, and the ability to work independently as well as part of a team. You will be a natural at storytelling with the ability to communicate effectively with senior stakeholders. Minimum 2-3 years experience as a Customer Success Manager.
- Preferred background in SAAS with retail or experience in loyalty programmes
- Strong interpersonal and communication skills with the ability to build and maintain relationships
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Skilled in written communication and have previous experience working with PowerPoint presentations
- Flexible and adaptive to changing priorities and structures and can meet deadlines.
About the Company:
A newly established global software firm created to rethink what customer loyalty programs should offer. They believe that customer loyalty arises from making the shopping experience frictionless. They are open to a diverse workforce, building a positive working environment for all future employees.
Whats next:
Apply today for this exciting new role! We will be reviewing applications for this role through to mid January, with a view to shortlisting end of January 2025. Lisa.harkness@robertwalters.co.nz
Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Lisa Harkness on +64 9 374 7300 or lisa.harkness@robertwalters.co.nz.
